Credit Department Assistant

POSITION SUMMARY The Credit Department Assistant provides clerical and operational support to the Credit Department by performing daily tasks related to loan processing, financial documentation, and record maintenance. This role ensures accurate and timely handling of financial information, assists with loan and appraisal processes, and supports internal staff with credit-related activities. The position requires strong organizational skills, attention to detail, and the ability to manage confidential information.

DUTIES AND RESPONSIBILITIESLoan & Credit Support Prepare renewal packages for loan officers on maturing loans

Assist with daily tasks associated with new and existing loans

Request financial statements and other required documentation from customers

Maintain a database for financial statements and ensure information remains current

Spread and update financial information for internal use and customer communication

Asset-Based & Loan Monitoring Monitor asset-based lines of credit, including processing advances and payments

Request and monitor accounts receivable aging reports

Maintain accounts receivable logs Monitor floor plan financing in accordance with established procedures

Perform on-site and off-site accounts receivable audits as required

Appraisals & Collateral Documentation Scan, index, and file appraisals, evaluations, confirmations, and revalidations

Re-index appraisals under new loan numbers as needed

Assist as backup for appraisal-related functions

Maintain and update property descriptions

Ensure loan and appraisal documentation is accurate and complete

Document Management & Filing Scan, index, and file financial statements, tax returns, and supporting documents

Maintain organized records of all credit-related documentation

Ensure confidentiality and accuracy of all stored information

Customer Communication & Service Communicate professionally with customers via phone, email, and mail regarding financial documentation and appraisals

Provide excellent customer service and maintain a high level of professionalism

Answer incoming calls promptly and route inquiries appropriately

Team Support & Coordination Assist Credit Department Supervisor, Credit Analysts, Loan Operations Director, Chief Credit Officer, lenders, loan assistants, and Compliance Officer as needed

Maintain a strong understanding of bank products and services to support cross-selling efforts

Coordinate with internal departments to support credit and loan processes

General Responsibilities Follow all bank, department, and security policies and procedures

Maintain confidentiality of all customer and bank information

Demonstrate professionalism, integrity, and ethical behavior

Perform additional duties as assigned EDUCATION AND EXPERIENCE REQUIRED High school diploma or equivalent required

Bachelor’s degree in Finance or Accounting preferred

Relevant experience in banking, accounting, or credit operations preferredCOMMUNICATIONEffectively communicate with directors, management, employees, auditors, examiners, and customers in both verbal and written formats.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Proficiency in Microsoft Word and Excel General knowledge of banking systems (e.g., CSI)
Understanding of personal and corporate financial statements and tax returns

Strong attention to detail and organizational skills

Ability to multitask and prioritize in a fast-paced environment

Strong verbal and written communication skills

Ability to work independently and as part of a team Professional appearance and demeanorPHYSICAL REQUIREMENTS Ability to work at a computer for extended periods

Ability to interact with customers and staff through various communication methods

Ability to squat or reach to access files and supplies

Ability to lift approximately 10–30 pounds as needed

Ability to travel for off-site audits as required MENTAL REQUIREMENTS Ability to remain attentive and focused throughout the workday

Ability to follow instructions and procedures accurately

Ability to make sound decisions and respond appropriately in a fast-paced environment

Ability to handle confidential information responsiblyBEHAVIORAL REQUIREMENTSMaintain honesty, integrity, and high ethical standards.

Demonstrate accountability and professionalism.

Maintain confidentiality of sensitive customer and Bank information.

Exhibit strong attention to detail and accuracy.

Support a team-oriented and compliance-focused work environment.

Demonstrate sound judgment and leadership in addressing compliance risks.
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