Retail Store Manager

Position

Retail Store Manager - $14.70 to $22.40 per hour plus potential bonuses. This role requires managing day-to-day store operations and leading a customer-centric team. The benefits package includes Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required);
Earned Wage Access; employee discounts; tuition reimbursement; and more as described below.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Our Earned Wage Access program is available to all employees on the second day of employment. Employees can withdraw up to 50% of wages earned, up to seven times in a payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• Vacation: one week after six months of active, full-time service; additional week after one year; two weeks on each anniversary thereafter; 120 hours after five years (adjusted per state/local requirements).
• Sick/Personal: 8 hours after six months; 16 hours each anniversary thereafter years 2-5; 24 hours after five years (adjusted per state/local requirements).
• Employee discounts on the first day of active employment.
• Tuition Reimbursement with First Cash Education up to $2,000 per year for full-time employees who meet requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto-enrollment in the First Cash 401k program after six months of employment.
• Access to the First Cash Pet Insurance program.

We are seeking a Store Manager with 2+ years of management and customer service experience (retail/sales is a plus). A Store Manager will be accountable for the day-to-day operations of the store and promoting a positive/productive environment. A Store Manager will lead, coach, and develop store employees; recruit and retain top talent; and maximize financial goals while managing Customer Relations and Customer Satisfaction.

The Store Manager will analyze financial statements to ensure goals are met and adjust as necessary. The Store Manager commits to the asset protection program through inventory control, following policies and procedures, and securing customers’ loans. The Store Manager will use internal and external marketing tools to promote the business and target new customer acquisitions. Employees handle a variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more.

This position offers a competitive wage plus a bonus based on store performance and reports to the area’s District Manager.

This is a representative list of duties and is not all-inclusive; other duties may be assigned as needed.

• Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing issues.
• Monitor and assist in training Pawnbrokers to meet First Cash standards.
• Recruit top talent by sourcing candidates through company-prescribed channels.
• Open and close the store, including cash drawers and merchandise, ensuring procedures protect assets.
• Ensure asset protection through inventory control, safety procedures, documentation, and securing customer loans.
• Administer store processes including inventory, loan management, merchandising, store presentation, store systems, and reporting.
• Evaluate financial statements and drive profitability through communication and goal-setting.
• Ensure operating standards meet or exceed First Cash standards.
• Monitor loan qualification and buying processes to maintain value and integrity of loans.
• Complete assigned tasks and training for self-development as requested.
• Communicate clearly with employees about the store’s mission and profit objectives.
• Remain up-to-date on product knowledge.
• Other related duties as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties for extended periods (standing, stooping, walking, climbing, pushing, pulling, lifting).
• Demonstrate…