Front of House Manager

Base pay range

Direct message the job poster from Smyth & Co

We’re working with a luxury country house hotel in the South West of England to appoint a Front of House Manager to lead all guest-facing operations. This is a hands‑on leadership role
, ideal for someone who is passionate about service, team development, and delivering an exceptional guest journey from arrival to departure.

You’ll oversee reception, duty management and night operations
, acting as a visible presence within the hotel and working closely with senior management to maintain high standards, consistency and efficiency across the front office.

What the role involves:

• Leading, supporting and developing the reception, duty and night teams
• Owning the full guest journey, ensuring warm, professional and seamless service
• Managing daily front office operations, procedures and service standards
• Working closely with senior management to drive service excellence and operational efficiency
• Supporting scheduling, training, performance reviews and ongoing team development
• Acting as a duty manager across the hotel when required

About you:

• Currently a Head of Department or a strong Assistant Front of House Manager ready to step up
• Background in quality hotels
  , ideally luxury or boutique
• A confident, calm and approachable people leader
• Highly organised with excellent communication and time‑management skills
• Comfortable working across reception, duty management and night operations
• Tech‑savvy, with experience using hotel PMS systems (Opera or similar advantageous)

Package:

• Full‑time contract, 5 days out of 7, including evenings and weekends

This is a fantastic opportunity for an ambitious Front of House professional to take on a key leadership role within a highly regarded, guest‑focused property in the South West.

Seniority level: Not Applicable

Employment type: Full‑time

Job function: Other

Industries: Hospitality and Hotels and Motels