Assistant Night Manager HWSOF-Front Office

Salary & Benefits

Salary – £28,529 plus Tronc Holiday – 20 days holiday (based on a 4 on / 4 off pattern), enhanced after 5 years of service.

Benefits include:

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

Sofitel Heathrow is an award‑winning hotel that seamlessly blends style and convenience. With 605 spacious ensuite rooms, a selection of restaurants and bars showcasing fresh international flavours, and a luxurious setting connected to Terminal5, we also offer spa and fitness facilities. Our 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.

Assistant Night Managers in our team play a crucial role in overseeing the hotel’s overnight operations, ensuring the highest standards are maintained across all departments and adapting promptly to any situation.

• Deliver and maintain exceptional levels of customer service.
• Ensure the security of the hotel throughout the night.
• Conduct regular health and safety checks.
• Manage and respond to any incidents or accidents involving guests or team members.
• Provide operational support to all departments as needed.

• Excellent communication and interpersonal skills.
• Exceptional attention to detail and a drive to maintain high standards.
• Strong leadership and motivational abilities.
• Resilience and a proactive approach to problem‑solving.
• A smart and professional appearance.
• Micros and Opera PMS experience is a must.
• 5‑star experience in a similar role would be a real advantage.

We are growing rapidly, offering advancement opportunities across our properties and brands. As part of the Arora group, you will have access to exciting career progression and development pathways.