Credit and Collections Associate

The Credit and Collections Associate is accountable for the processing and verification necessary to ensure accurate and timely payment of all invoices.

• Runs aging report on a weekly basis and places collection calls on delinquent accounts and reports on status. This is done for all AIV locations.
• Record accurate and detailed notes on collection efforts.
• Follows-up on outstanding account receivable issues in accordance with priority level.
• Handles and responds to customer calls/correspondence regarding accounts receivable, refunds or general accounting.
• Communicate with internal and external customers to resolve disputed receivables.
• Process credit applications for new and existing customers.
• Responsible for releasing “orders on hold” and “over the credit limit” holds.
• Post COD payments and release orders.
• Post daily incoming ACH/wire and check payments.
• Run credit card payments and post accordingly.
• Bill freight amounts to customers.
• Make adjustments to invoices. Examples:
  Issue credits or additional billings when needed.
• Assist with general incoming calls overflow as well as lunch phone rotation as needed.
• Will serve as back-up support for Receptionist during breaks and absences.

• Basic computer & typing skills.
• Ability to use 10-key calculator for a variety of accounting functions.
• Must be able to multi task and be detail oriented.
• Ability to meet deadlines while producing high quality work.
• Positive attitude is essential, including excellent interpersonal and communication skills.
• Ability to perform at high levels in a fast paced ever-changing work environment.
• Ability to anticipate work needs and follow through with minimum direction.
• Ability to work independently, self-starter, energetic.
• Ability to listen, communicate (written and verbal), and follow-up effectively with all staffing levels and clients/customers.

• High school diploma
• College level accounting classes is an advantage
• Must have strong accounts receivable collections experience