Billing Operations, Specialist

At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.

Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100® trust Conga when commercial complexity is high and global impact is on the line.

Our approach is grounded in the Conga Way, a framework that reflects our values and drives everything from hiring to decision-making, as well as key programs including recognition. Created with direct input from our colleagues, the Conga Way forms the foundation of our vibrant culture.

Job Title: Billing Operations, Specialist
Locations: US– Boston, MA, Houston, TX

Reports to: Sr. Manager, Billing

The billing team is a fast‑paced team. We get a lot done in a limited amount of time. The billing analyst needs to be highly detail oriented. They need to be able to communicate with various teams throughout the company – Sales, Business Ops, Customer Success, AR, Accounting, Finance, IT, Legal, etc.

This role sits at the center of our revenue operations, ensuring accuracy, consistency, and timeliness in how we bill and recognize revenue. The Billing Operations Specialist plays a critical role in preparing daily customer billing, supporting month‑end and quarter‑end close activities, and contributing to the integrity of our financial reporting.

Beyond day‑to‑day execution, this position has meaningful visibility across the business—partnering closely with Sales, Customer Success, Finance, Accounting, Legal, and IT to resolve billing inquiries, ensure contract alignment, and maintain a seamless customer experience.

This role also contributes to our annual audit readiness, reinforcing compliance and strengthening internal controls. Equally important, the specialist is expected to identify and implement process improvements, helping to scale and optimize billing operations as the business grows.

In short, this role is not just transactional—it is a key driver of operational efficiency, cross‑functional alignment, and financial accuracy, with the opportunity to make a tangible impact through both execution and continuous improvement.

• Undergraduate degree in Accounting and/or Finance
• Prior Billing experience with a SaaS company is preferred
• Must have an advanced knowledge of Excel
• Detail orientation
• Ability to problem solve
• Ability to work independently but also be a team player
• Able to multi‑task and prioritize in fast‑paced environment
• Exceptional time management skills
• Strong communication and interpersonal skills
• Experience with Net Suite is desired but not a must‑have

• Experience supporting billing operations within a high‑growth SaaS or subscription‑based business model
• Strong proficiency in Excel, including the ability to work with large datasets, perform reconciliations, and identify discrepancies
• Hands‑on experience with Net Suite or similar ERP/billing platforms
• Demonstrated ability to identify, recommend, and implement process improvements within billing or finance operations
• Experience supporting month‑end and quarter‑end close processes, including collaboration with Accounting and Finance teams
• Exposure to or participation in annual audit processes, with an understanding of controls and documentation requirements
• Proven ability to partner cross‑functionally with teams such as Sales, Customer Success, AR, Legal, and Finance to resolve complex billing issues
• Strong analytical mindset with a track record of problem‑solving and root‑cause analysis
• Ability to balance accuracy and speed in a fast‑paced, high‑volume environment
• Excellent communication skills, with the ability to clearly explain billing concepts to both financial and non‑financial…