Credit and AR Account Specialist

Description

The Account Specialist is responsible for managing credit administration, accounts receivable activities, payment application, account reconciliation, collections, and overall account maintenance for residential home builders, resellers, dealers, and vendor accounts. This position serves as a key liaison between Credit, Accounting, Sales, Operations, and customers to ensure accurate account management, timely payment resolution, proper credit oversight, and exceptional customer service.

Unlike contractor and subcontractor accounts that may involve lien rights and lien‑related processes, this role focuses on customer segments with unique billing, payment, credit, and reconciliation requirements. The ideal candidate will have experience working with residential home builders, reseller accounts, and construction‑related accounting systems, along with a strong understanding of customer credit management, payment processing, and account reconciliation.

• Manage assigned builder, reseller, dealer, and vendor accounts from credit approval through payment reconciliation and ongoing account maintenance.
• Review and maintain customer credit files, credit limits, payment histories, and account risk profiles.
• Partner with the Credit Department to evaluate creditworthiness and recommend account actions when necessary.
• Monitor aging reports and proactively address delinquent balances and collection issues.
• Research, reconcile, and resolve account discrepancies, unapplied cash, short-payments, over payments, deductions, chargebacks, and disputed transactions.
• Apply customer payments, credit memos, debit memos, and account adjustments accurately and timely.
• Review customer account activity and identify trends requiring corrective action or escalation.
• Serve as the primary point of contact for account‑related inquiries from builders, resellers, vendors, branch personnel, and internal departments.
• Research and reconcile payments received through home builder portals, electronic payment platforms, and ERP systems.
• Work directly with residential builders, accounting departments, purchasing teams, and accounts payable departments to resolve payment and account issues.
• Coordinate with Sales, Operations, Credit, and Accounting to resolve billing disputes and customer concerns.
• Assist with daily cash application, cash reconciliation, and bank reconciliation activities.
• Maintain accurate customer account documentation, remittance records, credit files, and supporting documentation.
• Prepare account analysis, aging, and reconciliation reports for management review.
• Monitor customer compliance with established credit terms, payment agreements, and company policies.
• Communicate professionally with customers via phone, email, and electronic payment platforms.
• Assist with audits, special projects, process improvement initiatives, and departmental reporting.
• Perform other related duties as required.

• Strong knowledge of accounts receivable, credit administration, collections, cash application, and account reconciliation.
• Understanding of commercial credit practices, customer account management, and collection procedures.
• Excellent bank reconciliation, account analysis, and problem‑resolution skills.
• Ability to investigate discrepancies and independently resolve complex account issues.
• Strong customer service, relationship management, and communication skills.
• Proficient in Microsoft Excel and ability to quickly learn company operating systems and software platforms.
• Excellent attention to detail and accuracy.
• Strong analytical, problem‑solving, and decision‑making abilities.
• Outstanding organizational and multitasking skills.
• Ability to work well under pressure and manage competing priorities.
• Strong interpersonal skills and ability to collaborate effectively across departments.
• Ability to efficiently organize and prioritize work tasks.
• Ability to work with minimal supervision while contributing to a team environment.
• Strong work ethic demonstrating dependability, reliability, accountability, and initiative.
• High level of integrity, professionalism, and confidentiality.
• Bilingual (Spanish) preferred.