Collections Specialist - Accounts Receivable - Full-Time | On-Site

The Staff Pad has partnered with a leading property technology company in Houston, TX, to hire dependable, customer-focused Collections Specialists to join their Accounts Receivable team. As a Collections Specialist, you will provide financial, administrative, and clerical support to Accounts Receivable operations by managing invoices, reporting, data entry, and collections while ensuring accuracy and delivering excellent customer service.

Schedule:

Full-Time | Monday – Friday | 9:00 AM – 5:00 PM | On-site

• Monitor hospitality accounts for overdue payments on subscription‑based services, software licenses or hardware
• Maintain accurate account records, payment plans & CRM updates
• Document communications, agreements, and payment activity
• Retain at‑risk accounts
• Investigate and resolve billing discrepancies by collaborating with Sales, Customer Success, Billing, and Legal teams, escalating high‑risk accounts where necessary
• Manage payment follow‑ups, renewals, overdue balances, and create flexible payment plans
• Generate reports on payment trends and collections
• Share insights to improve billing processes and platform experience
• Deliver customer‑focused support while balancing client needs and company revenue goals
• Use automated reminders while delivering personalized support
• Educate customers on payments, invoices, and billing tools
• Build trusted client relationships and identify upselling opportunities

• 2–3 years' experience in Collections, Accounts Receivable, or Accounting
• Experience with customer invoice portals and ERP systems (Microsoft Navision/Business Central preferred)
• Proficient in Microsoft Office (Outlook, Word, PowerPoint, Excel)
• Strong attention to detail, communication, interpersonal, and organizational skills
• Demonstrates integrity, accountability, and urgency in handling escalations
• Team‑oriented, accountable, and thrives in a fast‑paced, deadline‑driven environment

• Competitive Hourly Pay
• Medical, Dental, Vision, Disability & Life Insurance
• 401(k)
• PTO, including 9 company‑paid holidays

If you're a detail‑oriented professional who thrives in a fast‑paced, collaborative environment and is passionate about delivering exceptional customer service while driving financial success, we encourage you to apply today!