Billing and Revenue Cycle Manager

Job Details

Job Location:

TX USME Services Center - Houston , TX 77041

Position Type:
Full Time

Billing & Revenue Cycle Manager

Reporting to the Controller, the Billing & Revenue Cycle Manager provides operational leadership and strategic direction for US Med-Equip's Billing & Revenue Cycle function. This role is responsible for overseeing billing operations, collections, customer credit management, billing system administration, and the continuous improvement of revenue cycle performance. Leading the Billing & Collections Supervisor and team, the Manager ensures accurate and timely billing, maximizes cash collections, reduces Days Sales Outstanding (DSO), strengthens internal controls, and drives operational excellence across the department.

The Billing & Revenue Cycle Manager partners closely with Pricing, Contract Administration, Sales, Customer Experience, Operations, Information Technology, and other cross-functional stakeholders to ensure approved pricing and executed contract terms are accurately reflected in the billing process while continuously improving billing operations, system capabilities, and customer experience.

The Manager serves as a key business partner to the Controller by providing operational insights, supporting financial reporting, and identifying opportunities to improve revenue cycle performance.

• Provide overall leadership for the Billing & Revenue Cycle function, establishing departmental goals, priorities, and performance expectations.
• Lead, coach, mentor, and develop the Billing & Collections Supervisor and team through effective hiring, onboarding, training, performance management, succession planning, and ongoing professional development.
• Oversee the complete billing lifecycle for rentals, services, and equipment sales, ensuring invoices are accurate, timely, and processed in accordance with company policies.
• Establish, monitor, analyze, and report key performance indicators (KPIs), including billing accuracy, Days Sales Outstanding (DSO), collection effectiveness, aging, dispute resolution, productivity, and customer service metrics, and develop action plans to improve performance.
• Drive continuous improvement initiatives that improve billing accuracy, operational efficiency, cash collections, and customer satisfaction.
• Analyze billing trends, collections performance, deductions, payment patterns, customer disputes, and aging reports to identify root causes and implement corrective actions.
• Develop, implement, and maintain departmental policies, standard operating procedures, and internal controls to support scalability, compliance, and operational excellence.
• Oversee customer account reconciliations, billing adjustments, credit memos, write-offs, refunds, and other account maintenance activities in accordance with company approval policies.
• Manage customer credit activities, including recommending credit limits, monitoring payment risk, administering credit holds, and partnering with Sales to support effective credit decisions.
• Serve as the primary business lead for billing systems, partnering with Information Technology, Finance, and other stakeholders on system enhancements, testing, automation initiatives, integrations, and continuous optimization of billing processes.
• Partner with Pricing, Contract Administration, Sales, Customer Experience, and Operations to ensure approved pricing and executed contract terms are accurately reflected in the billing process while promptly resolving billing issues.
• Collaborate with Accounting to support accurate revenue recognition, month-end close activities, account reconciliations, and financial reporting.
• Prepare executive dashboards and KPI reporting, providing leadership with insights into billing performance, collections, DSO, operational trends, risks, and opportunities.
• Develop departmental staffing plans, recommend operating budget and resource requirements, and partner with the Controller to ensure appropriate staffing, technology, and operational resources support the department's objectives.
• Foster a culture of accountability, collaboration, customer service, operational excellence, and continuous…