Collections Specialist

Job Title:

Collections Specialist (Lead)

Job Description

This role serves as an experienced Collections Lead responsible for driving high-volume, corporate-level collections activity across multiple divisions and branches. You act as the senior point of contact for complex account resolution, negotiate payment arrangements directly with customers, and provide functional leadership to branch-level collectors by offering guidance, escalation support, and process consistency. You use your strong systems knowledge, advanced Excel skills, and sharp negotiation abilities to manage a large portfolio of B2B accounts with minimal supervision in a fast-paced environment.

Responsibilities

+ Lead and perform high-volume B2B collections activities across multiple divisions and branches.

+ Act as a senior point of contact for complex account resolution and escalated collection issues.

+ Negotiate payment arrangements, payment terms, and dispute resolutions directly with customers.

+ Provide functional leadership, guidance, and support to branch-level collectors and accounts receivable staff.

+ Ensure consistency in collections processes, procedures, and best practices across the team.

+ Manage a large, high-volume portfolio of customer accounts with minimal supervision.

+ Perform detailed account reconciliations and research payment discrepancies to resolve issues promptly.

+ Review aging reports, monitor overdue balances, and prioritize collection efforts accordingly.

+ Handle cash application-related inquiries and coordinate with accounting to ensure accurate posting.

+ Conduct collection calls and provide professional collections customer service to maintain strong customer relationships.

+ Prepare and process invoicing-related documentation as needed to support collection efforts.

+ File Notice to Owners (NTOs) and Liens in accordance with company policies and applicable requirements.

+ Submit delinquent accounts to third-party collections when appropriate and track outcomes.

+ Utilize Great Plains (GP), FCC, High Radius, and other systems to manage accounts receivable and collections workflows.

+ Leverage advanced Microsoft Excel skills, including V-Lookups, Pivot Tables, and formulas, to analyze data and report on collection performance.

+ Organize and maintain accurate records, documentation, and communication logs for all assigned accounts.

+ Communicate clearly and professionally in writing and verbally with internal teams and external customers.

+ Work independently after training, proactively identifying and resolving account issues using strong problem-solving skills.

+ Contribute to continuous improvement of collections processes by sharing insights and recommending solutions.

Essential Skills

+ Minimum 5+ years of B2B collections experience in a high-volume environment.

+ Strong background in collections, accounts receivable, and customer service.

+ Hands-on experience with account reconciliations and researching payment discrepancies.

+ Proven ability to negotiate payment terms and resolve disputes directly with customers.

+ Experience filing Notice to Owners (NTOs) and Liens.

+ Experience submitting customers to third-party collections.

+ Working knowledge of Great Plains (GP), FCC, and High Radius strongly preferred.

+ Advanced Microsoft Excel skills, including V-Lookups, Pivot Tables, and formulas.

+ Ability to review and interpret aging reports and manage collection priorities.

+ Excellent organizational skills with the ability to manage multiple accounts and tasks simultaneously.

+ Strong written and verbal communication skills for interacting with customers and internal stakeholders.

+ Ability to work independently in a fast-paced, high-volume environment after training.

+ Self-starter mindset with strong problem-solving skills and the ability to creatively resolve account issues.

Additional

Skills & Qualifications

+ Prior experience mentoring, guiding, or leading other collectors or accounts receivable staff is a plus.

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Experience with cash application processes and invoicing is beneficial.

+ Familiarity with collections customer service practices and collection calls.

+ Comfort working with accounting systems and…