Coordinator, Accounting

I. Job Summary

• Perform collection activity for assigned WMRA (WM Recycle America) Commercial Accounts.
• Works effectively with Billing, Cash Applications, Account Managers and Customers to resolve or update on Collection efforts/status.
• Provide excellent customer service to both internal and external clients.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
• Analyze and reconcile commercial accounts monthly and resolve any outstanding issues
• Manage and execute commercial accounts collection process as approved by management including making phone calls, emailing customers, and setting up Teams meetings via Outlook
• Escalate unresolved issues to Accounting Manager, Accounting Director, Account Manager or Billing as needed
• Reports monthly to Accounting Manager outstanding collection accounts and issues
• Maintain detailed customer information on delinquent accounts including contact information
• Meet or exceed objectives and collection goals
• Analyze and maintain unapplied cash with cash applications before sending Aging to customer
• Conduct customer research for unresolved accounts
• Prepare and send aging reports to commercial customers monthly
• Must be able to thrive in a fast-paced corporate environment
• Performs based on experience most job responsibilities with increasing effectiveness with some direction from Accounting Manager
• Possesses required knowledge and skill requirements, but continuously building more experience via training and team learning
• Continually learning some aspects of job or developing expertise to handle them more independently and effectively
• Advanced MS Excel experience with the ability to toggle within multiple spreadsheets, and utilize VLOOKUPS and pivot tables

• Required Qualifications
• High School Diploma or GED (accredited).
• Preferred Qualifications

• Repetitive Motions
• Eye/Hand/Foot Coordination
• Sitting
• Talking
• Hearing

Office:
This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.