Payment Processing Agent

Job Description

Assignment focus:
High-volume refund query handling, documentation review, refund validation, check processing, reconciliation support, and exception routing.

The Query Handling / Check Processing Agent will support the processing of high volume refund requests, internal inquiries, refund documentation, and check-related activities. The role requires strong attention to detail, the ability to follow established procedures, and consistent achievement of productivity, accuracy, and turnaround expectations.

• Monitor assigned query, email, or workflow queues daily.
• Review incoming refund requests and support documentation for completeness and accuracy.
• Process refund requests in accordance with established procedures and approval requirements.
• Prepare and validate information required for refund check processing.
• Verify customer names, addresses, account information, refund amounts, and other required payment details before submission.
• Enter refund and check processing information accurately into designated systems, spreadsheets, or workflow tools.
• Maintain complete and accurate documentation for each refund or inquiry processed.
• Update case status, notes, reference numbers, and required tracking fields.
• Identify missing, inconsistent, or potentially duplicate information and route exceptions to the appropriate supervisor or subject matter expert.
• Complete assigned work within established service level and turnaround expectations.
• Meet established productivity and quality standards.
• Protect confidential customer, payment, and company information.
• Follow all applicable internal controls, approval requirements, and audit documentation standards. Paying anywhere from $20-25/hr based on experience and location

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• High school diploma or equivalent required.
• Strong attention to detail and commitment to accuracy.
• Ability to process a high volume of transactions while maintaining quality.
• Ability to follow detailed procedures, work instructions, and approval requirements.
• Effective written and verbal communication skills.
• Ability to identify discrepancies and elevate exceptions appropriately.
• Ability to work independently while also contributing to a team environment.
• Professional and respectful interaction with internal and external customers.
• Basic knowledge of Microsoft Outlook, Excel, Word, and Teams.
• Ability to learn new systems and processes quickly.
• Ability to handle confidential financial and customer information appropriately.
• Previous experience in transaction processing, accounts receivable, customer service, query handling, refunds, payment processing, finance operations, or a related area preferred.
• Experience with SAP, workflow tools, customer accounting systems, or refund-processing systems is preferred.