A​/R Collections Specialist

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Houston, TX, US

11 days ago Requisition

Salary Range: $23.00 To $28.00 Annually

Job Description

Accounts Receivable Collections Specialist

REPORTS TO:

Accounts Receivable Collections Manager

CLASSIFICATION:
Non-Exempt

SUMMARY

Trilogy Medwaste is a regulated medical waste company operating across multiple states, and we are growing largely through acquisition. This role sits at the center of that growth.

The Accounts Receivable Collections Specialist owns a defined portfolio of customer accounts and is accountable for converting billed revenue into cash. All of the portfolio is steady-state AR billed through Trilogy's proprietary waste-management billing platform Navusoft.

This is not a scripted call-center collections seat. You will be given a portfolio, clear targets, and the latitude to resolve problems directly with customers, sales, and operations.

PORTFOLIO & TARGETS

You will own:

• A portfolio of approximately $440-890K in gross AR across  customer accounts
• Aging buckets: [e.g., all buckets 31+ days for assigned accounts]
• Target: reduce assigned past-due AR (60+ days) to below 6% of portfolio balance within 3 months
• Target: contribute to a company DSO of 40 days or better (current baseline: 48 days)
• Target: bad debt write-offs on assigned accounts below 21% of assigned billings, quarterly
• Activity expectation: approximately 55 documented customer touches per day, with all activity logged in Navusoft.

Targets are set with your manager during onboarding and reviewed monthly. Your first 90 days will focus on collections [PRIORITY — e.g., the >60+ day bucket]

PRIMARY JOB DUTIES/RESPONSIBILITIES

• Work an assigned aging report daily; contact delinquent accounts by phone and email and document every contact, commitment, and outcome
• Negotiate and establish payment arrangements within approved authority limits; elevate terms outside those limits to the A/R Collections Manager
• Conduct timely, scheduled follow-up on every payment commitment
• Recommend accounts for escalation, hold, service suspension, or third-party placement, with supporting documentation

Acquired-entity AR resolution

• Work legacy receivable balances from newly acquired companies where invoices, service records, or contract terms may be incomplete or inconsistent with Trilogy's systems
• Partner with Operations and Billing to reconstruct service documentation needed to support collection of inherited balances
• Identify and quantify uncollectible legacy balances early and surface them to Accounting with supporting rationale, so reserve estimates reflect reality rather than optimism
• Transition acquired customers onto Trilogy invoicing, payment channels, and terms

Dispute and root-cause resolution

• Research and resolve customer disputes — billing errors, rate discrepancies, missed or disputed service, contract term conflicts
• Log the root cause of each dispute, not just the resolution, and flag recurring patterns to Billing and Operations so the same dispute stops recurring
• Coordinate with Sales on at-risk and credit-hold accounts before customer relationships are damaged

Account administration and controls

• Maintain complete, current credit and collections files and notes for each assigned account
• Apply knowledge of cash applications to identify and clear misapplied payments, unapplied cash, and short pays
• Accept customer card payments by phone in accordance with Trilogy's PCI-DSS handling procedures; never record, store, or transmit cardholder data outside approved systems
• Respond to internal and external inquiries on account status

Communication

• Communicate professionally with customers…