Associate, Accounts Receivable

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Admin Support Houston, Houston, TX, US

SUMMARY

We are seeking a detail-oriented and organized Accounts Receivable Collections Associate to join our Accounting team. The ideal candidate will be responsible for monitoring customer accounts, collecting overdue payments, processing and applying incoming payments, resolving billing discrepancies, and keeping the company's accounts receivable records accurate.

This position works closely with internal departments and customers to ensure accurate and timely financial reporting while identifying opportunities to improve accounting processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited the following:

• Reach out to individuals or businesses with past-due accounts via phone, email, or mail to request payment.
• Represent the mission-oriented focus of the Houston Livestock Show and Rodeo while also maintaining a commitment to collecting on the commitments of customers.
• Record incoming payments (including but not limited to checks and credit cards).
• Apply lockbox payments to the appropriate accounts and invoices.
• Maintain and update customer account information, including researching returned correspondence and ensuring customer records remain current and complete.
• Support credit management activities by identifying accounts requiring additional review and assisting with account hold processes in accordance with established policies.
• Monitor accounts receivable aging and maintain regular communication with customers regarding account status, payment commitments, and collection activities; provide updates and recommendations on delinquent accounts to management.
• Research and reconcile customer accounts, resolve payment discrepancies, billing issues, adjustments and account issues.
• Collaborate with Committee Members, Customers, and the internal team to resolve customer account issues.
• Work with customers to establish payment plans for overdue balances
• Perform other accounting and administrative duties as assigned.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required. BS/BA degree in Accounting or a related field preferred. 1-2 years of experience and/or training in collections, accounts receivable, customer service, or a related field, or an equivalent combination of education and experience.

OTHER

SKILLS AND ABILITIES

• Strong attention to detail with a commitment to accuracy.
• Strong analytical, organizational, and problem-solving skills.
• Ability to provide excellent customer service during times of high stress or contention.
• Ability to prioritize multiple assignments and consistently meet deadlines.
• Strong written and verbal communication skills, including the ability to proactively communicate work status, priorities, and potential issues.
• Ability to work independently while collaborating effectively with team members and internal stakeholders.
• Ability to build positive working relationships with Finance and non-Finance personnel.
• Positive attitude with a willingness to learn, adapt, and continuously improve processes.
• Ability to work effectively in a fast-paced, seasonal environment with changing priorities.
• Maintain confidentiality and exercise sound judgment when handling financial information.
• Proficiency in Microsoft Office (specifically Excel).
• Strong understanding of accounting principles and accounts receivable processes.
• Experience with ERP or accounting software (such as Net Suite) is preferred.
• Ability to manage multiple priorities while meeting deadlines.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to analyze information, identify issues, evaluate alternatives, and recommend practical solutions. Exercise sound judgment in handling routine accounting matters and know when to elevate issues appropriately.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee may be required to sit, stand, climb, balance, stoop, kneel, crouch, or crawl. During the Show, the employee may be required to frequently walk to various places on the grounds. The employee may be…