A​/R Collections Specialist

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Houston, TX, US

3 days ago Requisition

Salary Range: $23.00 To $28.00 Annually

Job Description

Accounts Receivable Collections Specialist

REPORTS TO:
Accounts Receivable Collections Manager

CLASSIFICATION:
Non-Exempt

Trilogy Medwaste is a regulated medical waste company operating across multiple states, and we are growing largely through acquisition. This role sits at the center of that growth.

The Accounts Receivable Collections Specialist owns a defined portfolio of customer accounts and is accountable for converting billed revenue into cash. All of the portfolio is steady-state AR billed through Trilogy's proprietary waste-management billing platform Navusoft.

This is not a scripted call-center collections seat. You will be given a portfolio, clear targets, and the latitude to resolve problems directly with customers, sales, and operations.

• Work an assigned aging report daily; contact delinquent accounts by phone and email and document every contact, commitment, and outcome
• Negotiate and establish payment arrangements within approved authority limits; extend terms outside those limits to the A/R Collections Manager
• Conduct timely, scheduled follow-up on every payment commitment
• Recommend accounts for escalation, hold, service suspension, or third-party placement, with supporting documentation

• Work legacy receivable balances from newly acquired companies where invoices, service records, or contract terms may be incomplete or inconsistent with Trilogy's systems
• Partner with Operations and Billing to reconstruct service documentation needed to support collection of inherited balances
• Identify and quantify uncollectible legacy balances early and surface them to Accounting with supporting rationale, so reserve estimates reflect reality rather than optimism
• Transition acquired customers onto Trilogy invoicing, payment channels, and terms

• Research and resolve customer disputes — billing errors, rate discrepancies, missed or disputed service, contract term conflicts
• Log the root cause of each dispute, not just the resolution, and flag recurring patterns to Billing and Operations so the same dispute stops recurring
• Coordinate with Sales on at-risk and credit-hold accounts before customer relationships are damaged

• Maintain complete, current credit and collections files and notes for each assigned account
• Apply knowledge of cash applications to identify and clear misapplied payments, unapplied cash, and short pays
• Accept customer card payments by phone in accordance with Trilogy's PCI-DSS handling procedures; never record, store, or transmit cardholder data outside approved systems
• Respond to internal and external inquiries on account status

• Communicate professionally with customers with the objective of collecting the balance and retaining the relationship
• Provide clear, timely updates to the A/R Collections Manager, Accounting, and Sales on portfolio status, risks, and expected cash timing

• High school diploma or equivalent
• Minimum 3 years of business-to-business (commercial) AR collections experience
• Demonstrated experience working an aging report independently and managing a portfolio to a target
• Experience with cash applications and payment research
• Intermediate Excel (sorting, filtering, pivot tables, basic lookups) and working proficiency in Outlook and Word
• Strong written and verbal communication; able to hold a firm collections conversation without escalating it
• Comfortable with business arithmetic — percentages, averages, aging calculations, payment-plan math

• Experience collecting AR in a multi-entity or post-acquisition environment
• Experience in an ERP or industry-specific billing platform (Trilogy uses Navusoft)
• Experience in healthcare services, waste, environmental services, or another route- or service-based industry
• Associate's degree or higher in accounting, finance, or business
• Experience with dispute root-cause tracking or AR process improvement

• Able to work an agreed upon standard schedule
• Additional hours as job duties demand

• Travel to domestic Trilogy facilities when necessary (less than 10%)
• Must have a current, valid driver's…