Warranty Coordinator

Job Description Summary

As a Warranty Coordinator working for Taylor Morrison you will be responsible for providing support to the division’s Warranty team. You will generate reports and schedule appointments for the Customer Service Representatives all while providing spectacular customer service.

• Gain competence on input of data into Build Pro
• Gain competence of Taylor Morrison procedures for conducting home reviews
• Gain competence in understanding the Taylor Morrison Warranty program and Homeowner Maintenance requirements
• Provide a high level of service to our customers and Warranty team using guidelines established in Taylor Morrison’s 1-Year Warranty program
• Gain competence in Build-Pro to help Superintendents and Subcontractors with information retrieval
• Input and dissemination of Warranty tickets and Home Reviews into Build Pro and then distribute to appropriate personnel for completion
• Maintain office files
• Handle all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim
• Administer Taylor Morrison’s 10 Year Structural Warranty Program to include claim analysis, follow-up, and work to assure closure on every claim
• Provide weekly tracking of all outstanding warranty work orders to the field, and update as required
• Process check requests for Building Permits and prepare Permit submittals and applications
• Complete Customer Service Requests timely and accurately
• Order, update and distribute construction related forms
• Prepare and submit building permits
• Perform other duties as assigned

• Gain competence on input of data into Build Pro
• Gain competence of Taylor Morrison procedures for conducting home reviews
• Gain competence in understanding the Taylor Morrison Warranty program and Homeowner Maintenance requirements
• Provide a high level of service to our customers and Warranty team using guidelines established in Taylor Morrison’s 1-Year Warranty program
• Gain competence in Build-Pro to help Superintendents and Subcontractors with information retrieval
• Input and dissemination of Warranty tickets and Home Reviews into Build Pro and then distribute to appropriate personnel for completion
• Maintain office files
• Handle all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim
• Administer Taylor Morrison’s 10 Year Structural Warranty Program to include claim analysis, follow-up, and work to assure closure on every claim
• Provide weekly tracking of all outstanding warranty work orders to the field, and update as required
• Process check requests for Building Permits and prepare Permit submittals and applications
• Complete Customer Service Requests timely and accurately
• Order, update and distribute construction related forms
• Prepare and submit building permits
• Perform other duties as assigned

• High School Graduate and have a minimum of 1 year of current or recent experience in a customer service-related position with 6 months experience in residential construction preferred
• Experience working with warranties preferred
• Ability to work evenings and some overtime required
• Build Pro system experience helpful
• High school degree or equivalent required
• Excellent communication and organizational skills
• Problem solving skills

FLSA Status:
Non-Exempt

This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.

• Report to Division/Corporate Office/Community daily and adhere to schedule
• Ability to access, input, and retrieve information from a computer and/or electronic device
• Ability to remain poised under all circumstances, diffuse conflict with colleagues and/or customers, and to interact effectively with people in a positive manner
• Ability to work well in, and be a solid contributor to, team environments, team meetings, and group projects
• Ability to move from task to task without loss of efficiency or productivity
• Ability to utilize time management skills, to organize and prioritize tasks
• Ability to adhere to established procedures and protocols
• Ability to perform in situations requiring…