Field Operations Support Assistant Job Houston area,Texas USA,Administrative/Clerical

Overview

Our associates celebrate lives. We celebrate our associates.

Responsibilities

Prepares death certificates, prayer cards and related documents

Completes required permits or certificates

Prepares and processes Veteran’s Paperwork

Prepares marker monument placement paperwork

Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules

Prepares and distributes daily schedules, reports, and documents

Receives and processes payments and contracts

Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers

Orders office supplies

Oversees the processing of installation orders to grounds and maintenance departments

Processes accounts payable transactions

Assists with the preparation of obituaries

Assists Location Management, Sales, Family Service Counselors and payroll as needed

Acts as backup to Receptionist

Greets family members and friends

Communicates client family’s needs promptly and accurately to the appropriate staff member

Conveys a sense of concern and empathy with client family members at all times

Responds to customer inquiries via telephone, internet and in person

Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

Minimum Requirements

Education:

High School or equivalent
Experience:

1–2 years of experience in an office clerical or customer service capacity required; experience working in a customer-focused and fast-paced professional environment required
Knowledge, Skills & Abilities:
- Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
- MS Office Suite experience preferred
- Basic mathematics skills required
- Good verbal and written communication skills
- Strong organizational skills and detail oriented
- High level of compassion and integrity
- Ability to maintain confidentiality

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