Floor Host

## Floor Host Apply remote type:
Onsite locations:
1000 Louisiana Street, Suite 2000time type:
Full time posted on:
Posted Todayjob requisition :
R-00562

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.  
** Floor Host
** The Floor Host serves as the primary point of contact on the office floor, delivering a hospitality-focused experience for employees, guests, and visitors. In this highly visible role, you will provide support, answer questions, connect individuals with the appropriate resources, and help ensure a seamless workplace experience. The Floor Host works closely with office services teams to maintain a professional, welcoming, and well-functioning environment.
* ** Position:
** Corporate Floor Host (Hospitality Focused)
* ** Shift:
** Full-Time | 7:30am-4:30pm Monday
- Thursday, and 8-3pm on Friday.
* *
* Location:

** Houston, TX 77002
* ** Pay Rate**: $20.09/hour | 37.5 hours per week
** Key Responsibilities
*** Provide real-time support for meetings across all office floors by connecting with meeting organizers and guests as meetings begin.
* Prior to meetings, verify room setup requirements via email to ensure expectations are met, including lighting, supplies, audiovisual equipment, room temperature, and other meeting needs.
* Conduct regular floor walks to ensure all work spaces, meeting rooms, and common areas remain clean, organized, and presentation-ready.
* Anticipate customer needs and utilize available tools and resources to provide prompt, effective solutions, with a focus on first-contact resolution.
* Maintain awareness of office activities, events, and building services to confidently answer questions and provide assistance in person, by phone, and via email.
* Support the organization's hoteling and flexible workplace model by assisting employees, guests, and visitors in securing appropriate workspace accommodations.
* Monitor meeting room occupancy and reclaim unused reserved spaces when appropriate to maximize workspace utilization.
* Optimize meeting room and workspace availability by ensuring reserved spaces are actively being used as intended.
* Monitor meeting rooms throughout the day for participant arrivals and departures, no-show reservations, and room capacity accuracy. Ensure work areas are properly closed and prepared for upcoming meetings and events.
* Partner with the Facilities and Maintenance teams to maintain a pristine workplace environment. Report issues such as damaged furniture, carpet stains, lighting concerns, or other facility-related matters through the appropriate ticketing and communication channels.
* Provide meeting organizers with contact information for additional support during meetings and return afterward to reset rooms for the next scheduled event.
** What You'll Bring
*** A customer-service mindset with a passion for creating exceptional workplace experiences.
* Strong communication and interpersonal skills.
* The ability to multitask and remain organized in a fast-paced environment.
* A proactive approach to problem-solving and anticipating customer needs.
* Professional presence and a commitment to maintaining a welcoming and polished office environment.

Position Requirements /Experience/

Education:

* 2-3 years’ experience working in a service industry such as Hotel and Restaurant, Hospitality and/or Event Planning preferred
* Must have strong technical skills (Microsoft Office Suite, Google docs, audio/visual equipment)
* Able to stand for long periods of time
* Works well in a fast-paced environment
* Good listening and professional demeanor
* Must be able to navigate clients of every professional level.
* Maintain a high level of professional appearance and demeanor

Competencies:

* Client first mentality
* Demonstrates accuracy and attention to detail
* Detail oriented with the ability to multitask and work in a fast-paced high energy environment where priorities are constantly changing
* Solid decision-making skills within the scope of the position
* Ability to meet deadlines and work under pressure
* Excellent verbal and written communication skills are…