Receptionist; Bilingual Fluent - Prep East End Elementary

Overview

Description

Job Description
POSITION:
Elementary Receptionist

REPORTS TO:

Director of Campus Operations
POSITION TYPE: 11-month

START DATE:

26-27 School Year
COMPENSATION: $12.75-$15.85 per hour

At YES Prep, work for a mission that impacts the life trajectory of students and their families. YES Prep creates pathways to extraordinary opportunity through best-in-class development, competitive compensation and benefits, and recognition for your impact. Grow as an authentic leader and be part of a high-performing, team-oriented culture.

Some Quick Stats About Us

• 21,650 Students
• 2,600 Team Members
• 16 Secondary Campuses
• 12 Elementary Campuses
• 91% Students Who Qualify for Free/Reduced-Price Lunch
• 96% Hispanic & African-American Students
• 99% Students Who Are Accepted to a 4-Year University
• 85% First-Generation College Students
• Ranked in the Top 100 High Schools in the Nation, U.S. News & World Report

We serve the students of Houston, Texas, the 4th largest city across the United States. There are over 20 public-school districts and other great public charter school options within Houston’s city limits serving our increasing population. We are a rapidly growing organization, committed to creating life-changing opportunities for over 23,000 students by 2025.

The Elementary Receptionist is the first point of contact for students, families, staff, and visitors. This role sets the tone for the entire campus by ensuring every interaction is warm, professional, and aligned with YES Prep’s culture of predictable excellence.

The Receptionist is responsible for maintaining a welcoming and organized front office, supporting attendance accuracy through real-time communication, and assisting with enrollment intake during high-volume seasons. This role is foundational within the operations team and provides an entry point for growth into the Operations Coordinator pathway.

• Front Office Operations and Family Experience
• Front Desk & Visitor Management
• Phone & Communication Systems
• Customer Service & Front Office Support
• Tone & Culture
• Attendance Communication & Tardy Support
• Data & Compliance
• Enrollment Intake and Family Support

Front Desk & Visitor Management

• Warmly greet all students, families, visitors, and staff with professionalism and positivity.
• Manage visitor check-in using the district’s Raptor system.
• Ensure that all visitors are properly badged and escorted (as needed).
• Keep the front office clean, organized, and student-ready throughout the day.
• Maintain a calm, orderly environment during high-volume times.

Phone & Communication Systems

• Answer and route all phone calls with accuracy and urgency.
• Maintain the campus voicemail system and ensure 24-hour response turnaround.
• Provide clear, consistent information to families about campus procedures.
• Support bilingual communication when possible.

Customer Service & Front Office Support

• Support problem solving by triaging inquiries and routing to appropriate staff.
• Provide accurate support to parents regarding daily logistics (dismissal changes, schedules, procedures).
• Maintain professionalism and neutrality in all interactions.
• Support front office readiness standards (signage, posted information, materials organization).

Tone & Culture

• Model the campus’s expectations for warmth, professionalism, and predictable communication.
• Promote efficient, respectful interactions with all members of the school community.

The receptionist plays a critical supporting role in daily attendance accuracy.

Tardy Management & Daily Attendance Flow

• Check in tardy students and record information with accuracy.
• Collect written absence notes and route them to the OC or registrar.
• Support teachers and OC with real-time attendance communication.
• Monitor high-volume morning and midday attendance traffic.

Family Communication

• Communicate with families regarding attendance-related questions.
• Relay attendance messages to OC/Registrar for follow-up.
• Support positive attendance culture through consistent, warm communication.

Data & Compliance

• Ensure accuracy of tardy and absence documentation.
• Maintain confidentiality of all student records.
• With Registrar verification, makes updates to SIS parent/guardian contact information

Enroll…