Senior Customer Service Clerk; AAHRC

Houston Public Library (HPL) is seeking an energetic, adaptable, and team-oriented individual with strong interpersonal, organizational, and communication skills, as well as a commitment to customer service, to serve as a Senior Customer Service Clerk in the African American History Research Center at the Gregory School (AAHRC).

The AAHRC preserves and makes accessible Houston’s African American history with a focus on the non-current records of people, organizations, and neighborhoods. The collection consists of photographs, oral histories, manuscripts, audiovisual, and newspapers available to the public on-site and through the digital archive.

HPL serves a population of 2.2 million citizens through a network of 37 Neighborhood Libraries, three History Research Centers, and a Central Library.

• Deliver front-line customer service, reference, and research support in-person, via phone, and E‑Mail.
• Guide customers in using library services, policies, procedures, and basic technology and equipment.
• Support planning and execution of programs, tours, and outreach initiatives.
• Digitize and preserve photographs and archival materials; write metadata, edit images; create inventories and indexes; transcribe oral histories.
• Manage gift shop transactions, process daily deposits, and complete related administrative tasks.
• Execute clerical functions that sustain daily library operations.
• Work one evening per month and a weekend rotation (Saturday/Sunday).
• Other duties as assigned that support library operations.

The position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. Requires the ability to make simple gross motor responses within large tolerances.

Requires a high school diploma or a GED.

One year of clerical/customer service experience is required.

Substitution: An Associate’s degree or a Bachelor’s degree may substitute for the education and experience requirements.

• Proficient computer skills and working knowledge of Microsoft Office.
• Experience working with people of diverse backgrounds.
• Ability to communicate effectively orally and in writing.
• Strong interpersonal skills and the ability to collaborate with others.
• Be detailed oriented and have strong organizing skills.
• An interest in African American history.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-06.

The selection process will involve application review and/or interview. The department may administer a skills assessment test.

Yes. This position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

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Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.