Communications Administrator, Servicing Strategy and Shared Services

Communications Administrator, Servicing Strategy and Shared Services

• Draft, edit, and distribute internal communications (e.g., newsletters, announcements, reports, presentations, and emails) to support organizational messaging.
• Develop and maintain communication materials, including knowledge articles, job aids, and updates related to process and system changes.
• Manage and update SharePoint content to ensure accuracy, consistency, and alignment within the Servicing Strategy and Shared Services team.
• Coordinate, schedule, and track internal communications while maintaining distribution lists, records, and ensuring timely delivery of deliverables.
• Provide administrative support, including calendar management, meeting coordination, documentation, and event planning for communications-related initiatives.
• Collaborate with stakeholders to gather content, support communication initiatives, and ensure consistent messaging across departments and projects.
• Conduct research, compile performance reports, and provide insights to improve communication effectiveness while ensuring compliance with organizational standards and confidentiality requirements.
• Serve as a point of contact for communications-related matters, coordinate with vendors as needed,
• Perform additional duties as assigned in alignment with evolving business needs.

Qualifications and Competencies

Required:

The position plays a critical role in ensuring consistency, accuracy, and timeliness of communications across multiple operational teams, while enabling smooth day-to-day operations of the Servicing Strategy and Shared Services organization.

Required Experience:

• Minimum of 2 years of experience in communications, administrative support, or a related field, with demonstrated ability to support organizational operations and internal messaging initiatives.

Education:

• High school diploma or equivalent required

Skills Required:

• Excellent written and verbal communication skills, with the ability to convey information clearly and effectively across diverse audiences.
• Strong attention to detail and commitment to accuracy in all work products.
• Proven organizational and time management skills, with the ability to prioritize tasks efficiently.
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Effective collaboration and stakeholder engagement skills, with the ability to build strong working relationships.
• Strong problem-solving abilities, with a proactive and adaptable approach to changing business needs.
• Overtime required – required on an as needed basis.
• Travel 0-10% - as required on an as needed basis.
• Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA;
  Dallas, TX;
  Detroit, MI;
  Houston, TX;
  Phoenix, AZ.

Qualifications Preferred:

• Bachelor’s degree in business in Communication, Administration, Business, related field, or equivalent work experience.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Schedule This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required…