Receptionist; Bilingual Fluent - East End Elementary

Position

Elementary Receptionist

Director of Campus Operations

11‑month

26‑27 School Year

$12.75 – $15.85 per hour

The Elementary Receptionist is the first point of contact for students, families, staff, and visitors. This role sets the tone for the entire campus by ensuring every interaction is warm, professional, and aligned with YES Prep’s culture of predictable excellence.

• Warmly greet all students, families, visitors, and staff with professionalism and positivity.
• Manage visitor check‑in using the district’s Raptor system.
• Ensure that all visitors are properly badged and escorted as needed.
• Keep the front office clean, organized, and student‑ready throughout the day.
• Maintain a calm, orderly environment during high‑volume times.

• Answer and route all phone calls with accuracy and urgency.
• Maintain the campus voicemail system and ensure a 24‑hour response turnaround.
• Provide clear, consistent information to families about campus procedures.
• Support bilingual communication when possible.

• Support problem solving by triaging inquiries and routing to appropriate staff.
• Provide accurate support to parents regarding daily logistics.
• Maintain professionalism and neutrality in all interactions.
• Support front office readiness standards (signage, posted information, materials organization).

• Model the campus’s expectations for warmth, professionalism, and predictable communication.
• Promote efficient, respectful interactions with all members of the school community.

The receptionist plays a critical supporting role in daily attendance accuracy.

• Check in tardy students and record information with accuracy.
• Collect written absence notes and route them to the OC or registrar.
• Support teachers and OC with real‑time attendance communication.
• Monitor high‑volume morning and midday attendance traffic.

• Communicate with families regarding attendance‑related questions.
• Relay attendance messages to OC/Registrar for follow‑up.
  
  Support positive attendance culture through consistent, warm communication.

• Ensure accuracy of tardy and absence documentation.
• Maintain confidentiality of all student records.
• With Registrar verification, make updates to SIS parent/guardian contact information.

Receptionist supports the front‑end of the enrollment process.

• Greet prospective families and provide initial onboarding information.
• Schedule enrollment appointments in coordination with OC and registrar.
• Collect preliminary documentation and pass it to the registrar for verification.
• Maintain an organized intake space for new families.

• Provide basic guidance about enrollment steps, campus hours, and key contacts.
• Route family questions to the appropriate owner (OC for communication, registrar for documentation).
• Support OC in preparing materials for onboarding events and welcome activities.

The receptionist supports the DCO and OC with:

• Real‑time communication during arrival/dismissal
• Helping maintain orderly hall traffic during busy front‑office times
• Updating posted operational information
• Supporting urgent communication needs during campus emergencies following DCO protocols
• Handling deliveries and routing materials appropriately

We seek staff with a multitude of backgrounds, talents, interests, and ideas. Certain traits consistently shine through for our most successful employees: passion for the mission, drive for results, care for students, resilience, and humility.

• Warm, calm, welcoming presence
• Professional and neutral communication
• Accuracy in attendance‑related tasks
• High organization and dependability
• Customer‑service mindset
• Ability to multitask in a fast‑paced environment
• Alignment with campus culture and expectations
• Respectful interactions with all families and staff
• Reliability and strong follow‑through
• Desire to…