Office Administrator - Final Mile

Benefits

Competitive wage, comprehensive benefits package including a 401(k) plan with company matching, weekly pay for hourly employees, biweekly pay for salaried employees, PTO and paid company holidays, and a tuition reimbursement plan.

This role manages relationships and correspondence between Customers, Operations, Independent Contractors, and the Customer Department. It supports Home Delivery Administration and Operations in completing all required processes and procedures.

Must understand and support the company’s Mission Statement, Philosophy Statement, Value Statement, Vision, and Strategy.

• Receive customer, client, and Independent Contractor phone calls and respond accordingly.
• Check e‑mail regularly and respond appropriately.
• Correspond with the Central Office for customer relations, researching orders and other location issues.
• Receive all previous day’s routes from the local Operations Manager, scan to Home Delivery Administration.
• Full‑cycle oversight of the BOL process, including follow‑up from previous day’s BOLs, updating delivery dates for reschedules, preparing next day’s deliveries, and filing completed BOLs.
• Print out all Service Orders, file appropriately, and scan to appropriate departments.
• Enter notes and additional information for customers and Independent Contractors into the system.
• Correspond with the Warehouse Manager on customer orders, research open and unassigned orders.
• Assist in printing the daily manifest and organizing next day’s routes.
• Prepare Hot Shot printouts for the Warehouse.
• Check in all returns and enter Fed Ex orders received into a spreadsheet.
• Perform other duties and tasks as assigned.

• High School Diploma, GED, or equivalent required.
• Two‑year college degree preferred but not required.
• Previous office experience preferred.

• Basic knowledge of Microsoft Excel, Outlook, Word, and other MS Office products.
• Ability to work in a team environment, demonstrating flexibility and patience.
• Excellent organization and problem‑solving skills.
• Good oral and written communication and interpersonal skills.
• Highly motivated, self‑starter capable of handling multiple duties and challenges.
• Ability to read, speak, and write English sufficiently to understand and give directions, and to complete paperwork accurately.
• Ability to operate various standard office equipment and perform data entry and typing functions.

Work is primarily performed in a climate‑controlled environment. Requires sitting, walking, standing, use of hands to control or feel objects, repetitive data entry, clear speech, hearing, and the ability to see details of objects within close range. Reasonable accommodation may be made available to individuals with disabilities.

The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Veterans and individuals with disabilities are encouraged to apply.