Administrative Assistant

We Offer Full and Part-Time Positions As Well As Benefits and Competitive Pay

Since 1987,
The Basement Doctor Columbus has provided homeowners with the best services. Therefore, our basement waterproofing company is always looking for new hires who follow our values and desire growth opportunities.

The goal at our basement waterproofing company has been to help our contractors grow and improve. With more than three decades of business, we offer stability and opportunities hard to find in the home improvement industry.

With talented contractors and full-time employees, we aim to make Ohio homes drier, cleaner, healthier, safer, and more energy-efficient places to live.

• Education and Training – The Basement Doctor Columbus focuses on personal and professional growth. We offer constant training and education at our headquarters in Reynoldsburg, Ohio. We also provide certification through 3rd parties.
• Incredible Culture – The Basement Doctor Columbus is a drug and alcohol-free workplace. Additionally, we only use ethical sales practices and honor warranties. Lastly, we ensure our entire team follows clear rules of respect, responsibility, and integrity.
• Room To Grow – At our home improvement company, we firmly believe in promoting within. We always reward loyalty, dedication, and success.
• Stability – The Basement Doctor Columbus has a proven record of success and excellence since 1987. With more than three decades of service and experience, we know how to retain talent and keep employees happy.

Position: Administrative Assistant

Location: Plano, TX

Job :154

# of Openings:1

As the Administrative Assistant for Dura Pier Foundation Repair, you will be the first point of contact for our customers. Responsibilities for this role include answering all inbound calls, transferring customer calls to correct department, contacting online leads, inputting all new leads/customer information on to our CRM, assisting with administrative duties, and delivery of all Permit related documentation.

The ideal candidate will be organized, have good written and communication skills, and must be customer service oriented. Bilingual fluency in English and Spanish is required.

Responsibilities:

Inbound Calls and Customer Leads:

• Answering all inbound calls and redirecting to correct department for Houston and Dallas office.
• When a new online lead or call is received, customer information is entered into our CRM.
• Once customer confirms time and date of appointment, project will be moved to the next stage in company CRM.

• Basic office administrative duties, including copying, document creation, document destruction, and scheduling.

• Delivery if Permit Applications
• Post-Repair Inspection documentation to job site
• Other duties as assigned.

• Customer service Administration or related field (preferred but not required)
• Exhibits excellent judgement; ability to manage confidential information.
• Customer De-escalation
• Excellent communication skills, both verbal and written, with proficiency in both English and Spanish preferred.
• Good organizational skills, ability to multi-task, and strong attention to detail
• Must have reliable transportation
• Must be able to pass pre-employment background check.

Must be able to remain in a stationary position for long periods and be able to navigate the office.

Solid Ground Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.