Client Service And Firm Operations Coordinator

Overview

Client Service and Firm Operations Coordinator at Chery Finn CPAs PLLC. Houston, Texas.

Chery Finn CPAs PLLC is seeking a Client Service and Firm Operations Coordinator to help manage client communication, document collection, scheduling, workflow follow-up, onboarding, and administrative operations for a growing CPA firm.

This role is built for someone who is organized, responsive, detail-oriented, and comfortable keeping many open loops moving at the same time. The coordinator will work closely with the CPA team to keep client work moving, ensure deadlines are tracked, and help maintain a professional client experience.

• Manage client follow-ups and document requests.
• Track open client items and internal deadlines.
• Coordinate scheduling and meeting logistics.
• Support client onboarding and engagement workflows.
• Maintain organized client files and administrative records.
• Route information between clients and the accounting/tax team.
• Monitor shared inboxes or assigned communication channels.
• Help maintain task lists, workflow trackers, and follow-up systems.
• Support proposal, engagement, billing, or administrative workflows as assigned.
• Document recurring processes and help improve internal checklists.
• Protect client confidentiality and handle sensitive information professionally.

• Excellent written communication.
• Strong organization and follow-through.
• High attention to detail.
• Professional client-service judgment.
• Comfort working with email, cloud documents, spreadsheets, and client portals.
• Ability to prioritize competing deadlines.
• Ability to work independently after clear direction is provided.
• Willingness to follow, document, and improve processes.

• Experience in a CPA firm, bookkeeping firm, law firm, financial services firm, or other deadline-driven professional office.
• Tax season or accounting firm experience.
• Quick Books Online familiarity.
• Google Workspace experience.
• Experience with client portals, workflow tools, CRM systems, or document management systems.
• Experience supporting client onboarding, document collection, scheduling, billing, or administrative operations.

• Reliable
• Organized
• Responsive
• Discreet
• Calm under pressure
• Comfortable with administrative work
• Strong written communicator
• Able to manage multiple open items
• Willing to take ownership and ask good questions

The firm uses a mix of cloud-based tools for email, documents, client communication, proposals, workflow tracking, billing, and accounting. Prior experience with every system is not required, but the person in this role must be comfortable learning new systems and following documented workflows.

Helpful experience may include:

• Google Workspace
• Client portals
• Workflow or CRM tools
• Proposal or engagement platforms
• Cloud document management systems

This is a professional services role supporting a CPA firm. The work requires responsiveness, discretion, accuracy, and the ability to manage deadlines. During tax season or other peak periods, the pace may be faster and the volume of client follow-up may increase.

• Learning the firm's main communication and workflow systems.
• Taking ownership of assigned client follow-ups and document requests.
• Maintaining accurate open-item tracking.
• Supporting scheduling and client coordination.
• Following existing SOPs and asking clarifying questions where needed.
• Helping identify gaps in documentation or workflow handoffs.

• Managing recurring administrative workflows with limited oversight.
• Keeping client follow-ups organized and timely.
• Helping prevent deadlines or open items from falling through the cracks.
• Improving process documentation as work is performed.
• Becoming a trusted operational support point for the CPA team.