CPI Router Admin Asst II

Benefits

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance
  —at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

The position provides regional clerical (routing) and general office support of the Child Protection Investigation (CPI) Division. The Clerk works diligently to help maintain smooth office operations by planning, analyzing data, inventory control, assisting with human resource tasks, interpreting policy and procedures, provides professional and courteous assistance to our clients, families and stakeholders when needed, works well under pressure and is able to prioritize assigned tasks and deadlines.

Works under limited supervision, with considerable latitude for the use of initiative and independent judgement. The position interacts routinely with Texas Department of Family and Protective Services staff and the community.

• Routes investigation intakes for all 10 program areas in the region.
• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
• Compiles, organizes, tracks and monitors various types of information, including but not limited to: agency random moment time studies, requests for any IT changes in hardware or information security and access, processes client services authorizations, accesses and provides information from the HHSC income eligibility database.
• Manages program related data entry and case tracking information into IMPACT such as maintaining on‑call schedules, reviews, routes and logs courtesy requests and case transfers. Utilizes data warehouse for reports as well as information for internal or external stakeholders.
• Answers and screens telephone inquiries including managing client questions or complaints in a professional manner. Takes and routes messages, monitors and distributes faxes received. Opens and distributes incoming mail accordingly and processes all outgoing mail.
• Creates various correspondence and forms such as case staffing agendas, program meeting information, phone lists, organization charts, and will assist with meeting notes as requested.
• Utilizes technology to maximize program efficiency and effectiveness by accessing applications to reserve conference and visitation rooms for meetings in various buildings throughout the program area, and assists staff with processing travel claims.
• May assist with switchboard operations, notarizing legal documents, and train new admins as needed. Performs other duties as assigned and required to maintain program operations.
• Attend trainings and meeting at various DFPS offices.

• Ability to answer telephones and distinguish emergency calls.
• Ability to type correspondence, forms and use Data Warehouse reports.
• Knowledge of DFPS policies and procedures.
• Skill in effective verbal and written communication.
• Ability to operate a personal computer and use various software packages.

N/A

• Graduation from high school or equivalent. One year full‑time administrative support, general office, clerical or secretarial experience.
• Acceptable substitutions:
  Thirty semester hours from an accredited college or university may be substituted on a year for year basis for the required experience.