Credit Management Professional

Credit Management Professional

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

Pay Range: $69,907.00

The Order to Cash (O2C) Professional supports the end-to-end accounts receivable and customer account lifecycle, ensuring accurate order processing, payment handling, and customer account administration. This role works closely with internal finance teams, third-party collection agencies, and customers to support efficient cash application, account setup, reporting, and process improvement initiatives. The position also plays a key role in maintaining documentation, managing system access, and supporting integration initiatives.

• Validate account placement requests received from the GBS Credit & Collections team.
• Coordinate account placement with third-party collection agencies.
• Maintain agency relationships and ensure proper account tracking.
• Obtain and maintain paid account documentation.
• Monitor agency activity and reporting to ensure compliance with company procedures.
• Maintain a systematic and organized process for third-party collections.

• Manage W-9 documentation, new account forms, and ACH setup requests.
• Support the new customer account setup process through CMD/Onboarding for CEVA A&O entities.
• Maintain customer records and documentation in accordance with internal policies.
• Manage Docu Sign permissions and related access requests.
• Coordinate distribution of physical checks and ensure proper coding to the correct business unit.
• Prepare and process overnight bank deposits.
• Monitor and resolve unprocessed payment batch failures and create system tickets as required.
• Manage customer correspondence received through lockbox and distribute internally as needed.

• Validate Errors & Omissions documentation and submit forms to the Record-to-Report (R2R) team.
• Maintain and update bankruptcy tracking reports and proof of claim documentation.
• Manage and monitor Cash on Delivery (COD) accounts, including cleanup, placement, and process improvements.

• Submit and track system access tickets as needed.
• Support audit requests and documentation gathering when required.
• Maintain and organize departmental SharePoint resources, including O2C folders and documentation.
• Perform periodic clean-up and maintenance of shared files and records.

• Identify opportunities to improve efficiency within O2C processes.
• Assist with cleanup and process standardization initiatives across AR and collections workflows.
• Support operational readiness and process alignment as part of the CEVA A&O integration planned for 2026.
• Contribute to evolving responsibilities as business integration and system improvements occur.

• High School Diploma

• Minimum 5 years of experience in a professional office environment.
• 3–5 years of experience in Accounts Receivable, Accounts Payable, or Order to Cash operations.

• Strong analytical and problem-solving skills.
• Advanced Microsoft Excel skills.
• Strong attention to detail and organizational ability.
• Ability to manage multiple tasks in a structured and process-driven environment.
• Experience working with cross-functional teams and external partners.
• Project-oriented mindset with a focus on process improvement.
• Results-driven and task-focused.
• Strong organizational and documentation skills.
• Effective communication and collaboration.
• Ability to work independently and manage priorities.

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings…