Scheduler, Administrative​/Clerical

Scheduler Position

Momentum Spine and Joint is looking for a scheduler to join our team! The scheduler is responsible for successfully organizing and scheduling procedures accordingly and promptly based on the scheduler's evaluation and understanding of the patients' needs. Essential functions include:

• Communicating with all appropriate parties regarding patient and procedure
• Scheduling and/or rescheduling patient follow-ups and procedures
• Following up on all canceled or no-show patients
• Coordinating transportation for our procedure patients, if needed
• Ensuring completeness and accuracy of patients forms, scanning and filing into patient docs on eCW
• Following up and ensuring all documentation is obtained, updating patients information into database
• Verifying if all authorizations have been obtained prior to scheduling procedures
• Informing and providing patient with necessary information and instructions prior to procedure date
• Checking-out patients, moving patients through appointments as scheduled
• Updating daily log for all patients office visits and confirmed procedures
• Submitting information to verification department for pre-authorization
• Sending prescriptions to pharmacy via fax or email
• Answering telephone and dealing with inquiries
• Monitoring H&P, orders, procedure document, and prescriptions, if applicable under RX folder
• Managing filing and record keeping activities
• Reporting statistics as required
• Protecting patient and family privacy rights and maintaining confidentiality of patient records in accordance with policy, procedure and HIPAA requirements
• Traveling as necessary to other facilities
• Performing other duties as assigned

Knowledge, skills, and abilities include:

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
• Strong computer skills with proficiency in Microsoft Office, including Outlook, Excel, Word, and eCW
• Strong attention to detail
• Ability to work independently by guiding oneself with little or no supervision and depending on oneself to get things done
• Exceptional customer service and phone etiquette
• Ability to communicate professionally with patients
• Energetic with a desire to learn and develop new skills
• Able to travel between various locations if needed
• Flexible scheduling may be required to meet company needs

Education and experience:

• High school diploma or GED
• One (1) year of experience in medical office scheduling setting

Offered benefits include:

• Choice of 3 medical plans
• Choice of 2 dental plans
• 1 vision plan
• Employee assistance program
• Short and long-term disability insurance
• Basic and voluntary life with AD&D plan
• 401(k) with a 2-year vesting
• Paid time off (PTO) + holidays

Momentum Spine and Joint is an outpatient clinical network serving the DFW metroplex. Our compassionate teams focus on delivering comprehensive care to our patients with a personalized approach. The Momentum team is committed to creating an environment that is value-focused and highlights the differences and diversity of our team as our strength. The only thing missing from our team is you!