LOA Analyst & Administrative Assistant - GSC

Our Global Support Center/ Corporate Office is in the Energy Corridor- off I10 and N Eldridge.

Address: 1390 Enclave Pkwy, Houston, TX 77077

This is a hybrid position requiring an on-site presence 3 to 4 days per week. Please note that the number of days on-site can increase based on business needs.

The LOA Analyst / Administrative Assistant is a dual-function role within the HR Benefits & Leave Administration team. The primary focus of this position (80%) is managing employee leave of absence and return-to-work processes, ensuring a smooth, compliant experience for colleagues in accordance with federal, state, and local regulations and Sysco policies. The remaining 20% of this role provides dedicated administrative and operational support to department leadership.

This role involves coordinating with HR Business Partners, business leaders, colleagues, payroll, and third-party leave and workers' compensation administrators, while also handling confidential correspondence, scheduling, record-keeping, and general office functions for the Benefits team.

• Manage Leave Requests

• Evaluate and process requests for various leave types including FMLA, ADA, short-term disability, and state paid benefit programs.

• Colleague Consultation

• Provide guidance to colleagues regarding leave policies, procedures, and their rights, including state paid benefit programs.

• Return to Work (RTW) Administration

• Review and audit the RTW process for claims, including the RTW Transitional Program; coordinate with external vendors and internal business units to ensure compliance.

• Documentation Review

• Review medical documentation and required paperwork to ensure compliance with applicable legal standards and company policy.

• Communication & Case Management

• Serve as the primary point of contact for colleagues on leave, maintaining regular communication to address concerns and provide status updates.

• Cross-Functional Collaboration

• Partner with HR, payroll, and business management to ensure proper leave administration and seamless return-to-work outcomes.

• Compliance Monitoring

• Stay current on federal, state, and local leave laws; implement necessary policy changes to maintain compliance.

• Record Keeping

• Maintain accurate, confidential records of leave requests, approvals, and denials in HRIS systems.

• Reporting & Analytics

• Generate and distribute reports on leave trends, usage, and compliance metrics for management review.

• Provide administrative support to the HR department leadership as required.
• Establish and maintain accurate filing systems including attendance records, expense reports, vendor/supplier information, purchase orders, and invoicing.
• Create and distribute correspondence including memos, letters, and presentations on behalf of department leadership.
• Arrange travel accommodations for department officers (VPs)
• Manage scheduling for department officers (VPs)
• Answer telephone calls, take and relay messages, open and distribute incoming mail, and manage general office communications.
• Prepare express mail, copy, fax, and handle other administrative/secretarial duties as required.
• Support profit plan preparation and other departmental reporting as assigned.

• Bachelor's degree in Human Resources, Business Administration, or a related field preferred; equivalent work experience will be considered.
• High school diploma required at minimum.

• Minimum 2-3 years of HR, leave administration, case management, or professional secretarial experience required.
• Previous experience in leave administration, benefits, or HR operations strongly preferred.
• Experience coordinating with third-party administrators (TPA) or workers' compensation vendors a plus.

• Strong working knowledge of leave laws including FMLA, ADA, and applicable state leave regulations.
• Familiarity with workers' compensation processes preferred.
• Certified Professional Secretary (CPS) certification a plus, but not required.

• Excellent verbal and written communication skills; ability to present information clearly across all audience levels, including senior leadership.
• Ability to handle sensitive and confidential information with discretion and professionalism.
• Strong organizational skills, attention to detail, and ability to manage competing priorities.
• Problem-solving mindset with sound judgment and a strong sense of urgency.
• Ability to work independently and manage multiple projects concurrently with minimal supervision.

• Proficiency in HRIS platforms; experience with Workday preferred.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access).
• Strong word-processing skills (50-60 wpm) and business writing ability.
• Experience with document formatting, tables, presentations, and records management.

• Competitive salary and comprehensive benefits package.
• Opportunities for professional development, growth, and…