Facility Services Coordinator (2332

Job Details

Job Details

Job Location:

105 - Baker Ripley Central - Houston, TX 77011

Position Type:
Full-Time Education Level: High School/ GEDTravel Percentage:
Minimal Local Travel (up to 10%)Job Category:
Administration & Support Services

As a member of the (Facilities/IT Services Team) you will join an incredibly talented and hardworking (support) department dedicated to (providing comprehensive services to over 60 facilities) to advance Baker Ripley's impact in the Houston region. The Facilities Management Department is committed to providing a quality and safe environment for our customers, employees and visitors and demonstrating stewardship of the physical assets of the Agency.

As one of the key points of contact for the Facilities team, the position supports interactions within the office team that sets the tone for a positive effective encounter for our clients and the facilities team. This supports our core values by being responsive to the agency needs and requests in an upbeat energetic, engaging, manner.

The Facilities Service Coordinator position requires a competence in the quality of tasks performed; requires excellent judgment and planning with the ability to make wise choices, anticipate needs, take initiative, offer assistance to others and act in a manner that resolves issues, consistent with corporate policy. This is a full-time in-office position.

• After employees 90 days, employee will need to have a full understanding and managing and maintaining the work-order system and facilities dispatch services for agency
• Produce reports for Director and Sr. Director. (From work order System, excel spread sheets, etc.)
• Learn Baker Ripley history and learn how agency Departments work together to support agency mission.

• Provide crucial and timely support to ensure the highest level of operational functions of Facility Department
• Complete daily administrative tasks to the Facilities Team including phone administration, calendar management, and project file management
• Manage vehicle and fleet data collection, reconciliation of purchase, credit card management, and data entry.
• Direct trouble-shooting response to utility providers for facility utilities service loss including maintain outage/restoration communication to the proper personnel and facilities, and ensure billings adjustment
• Represents the facility department for agency special event planning meetings
• Manage department and agency-shared PPE inventory
• Handle customers inquiries and problems
• Dispatch Work Order Tickets to Technicians
• Provide follow up information to Technicians and Clients
• Troubleshoot product issues and customer concerns
• Document and update customer records and work order tickets
• Develop and maintain good communication relationships with Management, Technicians and Clients
• Confer with customers or supervising personnel in order to address questions, problems, pertaining to work order request
• Learn the front desk to act in a backup role and support administratively

High School Diploma required

• 1-3 years Administrative Office experience
• 1-3 years Dispatch/Work Order Experience
• Previous experience in customer service or another related field

• Multitasking skills who can meet deadlines, work under pressure, organize and prioritize time, and maintain confidentiality in regard to all company operations
• Excellent interpersonal skills: must project confidence and competence, communication, and interaction
• Operation knowledge various office equipment (iPhone, iPad, Copier, scanner, laptop, desktop, among other equipment)
• Detail and process oriented
• Problem Solver/Solution Seeker: takes initiative towards creating & improving existing processes
• Positive and professional demeanor

Bilingual preferred with an excellent command of English and Spanish (written and verbal)

• Certified HVAC Technician, preferred
• Licensed Plumber, preferred

Baker Ripley is an equal opportunity employer/program. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any status protected by federal, state, and local laws. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws.

Auxiliary aids and services are available upon request for persons with disabilities.