Team Manager, Office and Mail Support

Team Manager, Office And Mail Support

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary:

The Team Manager, Office and Mail Support, is responsible for overseeing the daily functions of the mailroom and clerical support team within a captive auto finance environment. This role ensures timely and accurate processing of incoming and outgoing mail, scanning, and document handling in accordance with company policies and regulatory guidelines. Leads a team of mail clerks, monitors key performance indicators (KPIs), and collaborates with internal departments to support operational efficiency and document integrity.

Essential Duties and Responsibilities:

• Supervise and coordinate the daily activities of the mailroom team, including mail sorting, scanning, filing, and document preparation.
• Monitor and track KPIs related to mail volume, processing time, scan accuracy, and delivery turnaround for both incoming and outgoing mail.
• Ensure timely acceptance, routing, and documentation of deliveries; notify appropriate personnel and resolve misdirected mail. Oversee the processing of scan requests submitted to the SCAN mailbox and funding packages received via mail.
• Collaborate with IT and internal stakeholders to resolve software or hardware issues related to scanning equipment and imaging systems.
• Manage the receipt, tracking, and organization of funded files; ensure proper preparation of collateral files in accordance with established guidelines.
• Oversee scanning of critical documentation including funded files, payoff documents, returned contracts, title paperwork, and dispute files.
• Support light receptionist duties as needed, including answering inbound calls, greeting visitors, and accepting deliveries.
• Maintain confidentiality when accessing personal consumer information such as Social Security numbers and dates of birth.
• Conduct regular team meetings to review performance metrics, communicate updates, and promote engagement. Provide coaching, training, and performance feedback to mailroom staff to support development and operational excellence.
• Prepare and present reports to leadership summarize mailroom performance, trends, and areas for improvement.
• Perform other duties and special projects as assigned.

Additional Responsibilities Perform the above-referenced essential duties and responsibilities as well as assist in directing the work of employees assigned to the Titles department by leading and overseeing their day-to-day activities and work schedules and by providing work-related guidance in accordance with the Company's policies and procedures. Although this position shall provide the authority to lead, oversee and direct the day-to-day work of assigned employees and to report work assessments to management, it shall not provide the authority to take the following actions: hire an employee, fire an employee, promote or demote an employee, discipline an employee in a formal manner, reassign an employee, or alter benefits of an employee.

All such decisions shall be made by the responsible senior manager(s) in consultation with the Human Resources Department.

Qualifications and Competencies Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

• Minimum 3 years' experience in clerical, mailroom, or document operations.
• Minimum 2 years' experience in mail, customer service or…