Desk​/Billing Associate I

Job Title:

Front Desk/Billing Associate I

Texas Hearing Institute is a Houston-based nonprofit dedicated to serving individuals with hearing loss. Our programs include audiology, speech therapy, family services, and the Melinda Webb School. The Business Office team supports all of these programs by keeping operations running smoothly and the organization's billing and front desk duties accurate.

Texas Hearing Institute is seeking a professional, customer-focused Front Desk/Billing Associate I to join our Business Office team. This position serves as the first point of contact for patients and families while providing administrative and revenue cycle support. Responsibilities include patient registration, scheduling support, insurance verification, payment collection, and basic billing functions. This position also provides limited backup support to the Credentialing & Provider Enrollment Specialist by assisting with routine tracking and follow-up activities as assigned.

• Bilingual (preferred) - Excellent oral and written communication skills in English and Spanish
• Excellent customer service and communication skills.
• Professional telephone etiquette.
• Strong organizational and time management skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong attention to detail.
• Ability to work independently and as part of a team.
• Basic understanding of insurance verification and healthcare billing.
• Basic understanding of credentialing processes preferred; willingness to cross-train in credentialing support functions.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience using electronic medical records and practice management systems preferred.
• Excellent customer service/patient service skills and great phone etiquette
• Professional personal presentation
• Team player
• Ability to prioritize multiple tasks and responsibilities.
• Must be organized and manage time.
• Can-do  attitude and willingness to learn new skills and technologies.
• Internet usage for insurance verifications
• IMS – onsite training
• Working knowledge of Microsoft Office, Word, Excel, PowerPoint, and Outlook.
• Use of office equipment, i.e., computers, keyboard, iPad, scanner, fax machine, copy machine and postage meter.
• Internet- using the internet for filing claims, gathering information, and communicating.
• Spreadsheets- knowledge and ability to create, modify, and electronically transmit.

• Monday – Thursday: 7:30 am – 5:30 pm/ Friday: 7:30 am – 3:00 pm
• $15-$17/hr