Regional Administrative Assistant

Date:
Aug 12, 2026

Location:

HOUSTON, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage.

Functional

Title:

Regional Administrative Assistant

Job Title: Administrative Asst IV

Agency: Health & Human Services Comm

Department: Med Svcs-Quality Review TK

Posting Number: 19890

Closing Date: 08/26/2026

Posting Audience: Internal and External

Occupational Category: Office and Administrative Support

Salary Range: $3,333.34 - $4,007.95

Pay Frequency: Monthly

Salary Group: TEXAS-A-15

Shift: Day

Additional Shift: Days (First)

Telework: Eligible for Telework

Travel: Up to 10%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Facility

Location:

Job Location City: HOUSTON

Job Location Address: 6161 SAVOY DR STE 600

Other Locations:

MOS Codes: ,,,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN

YN,YNS

The Administrative Assistant IV performs advanced administrative support work to track, prepare, interpret, and distribute information for multiple programs within the OIG Surveillance Utilization Review (SUR) division. This position is responsible for coordinating the flow of information through all stages of the review work. Work performed includes communication with OIG leadership, nurses, contracted entities, providers, and other stakeholders to support division outcomes.

This position has considerable latitude for the use of initiative and independent judgement and may provide guidance and support to others.

Under the general supervision of the Regional Manager, the Administrative Assistant IV prepares, interprets, and distributes information concerning division programs and procedures, and provides administrative support to the directors, managers, and nursing staff. Coordinates with nursing staff for signature approvals on documents and reports.

• EJF
  1. (40%) Work includes initiating and maintaining process for hospital utilization reviews (HUR) and nursing facility reviews (NFUR); requests records from providers and tracks associated due dates; verifies accuracy of records and organizes records for review by clinical staff; maintains electronic organization and filing system in accordance with division requirements; tracks review status through the use of system reports and takes action based on reports as needed, including but not limited to sending documents for referral to coders and contracted physicians;
  Coordinates and tracks employee training, required employee certifications, and review schedules; prepares, reviews, and revises documents for accuracy and clarity prior to distributing to external parties;
  Researches and responds to external inquiries both verbally and in writing.
• EJF
  2. (30%) Maintains documentation of all review outcomes in electronic filing system;
  Validates completeness of work folders upon review completion; responds to documentation requests as needed from internal and external entities; performs special assignments and tasks as directed by OIG leadership.
• EJF 3. (15%) Provides prompt response and updates to management regarding status of requests for records and reviews sent to physician consultants and coders;
  Prepares and submits reporting on a routine and ad hoc basis;
  Trains and monitors new administrative staff and assists in training nurse reviewers.
• EJF 4. (10%) Assists in establishing, updating, and implementing division policies and procedures; escalates issues to management as needed; provides input and feedback for potential process improvements or efficiencies in SUR.
• EJF 5. (5%) Performs other duties as assigned. Keeps manager informed as required or as necessary.

or

Certifications:

N/A