Sales Order Processing Specialist

Sales Order Processing Specialist

Are you detail-oriented and motivated by accurate, high-quality order processing? Would you like to support global brands by helping ensure customer orders are reviewed, fulfilled, and completed correctly?

The Order Management Group is a central team supporting multiple brands, including ICIS, Cirium, and Bright Mine. The team provides contract quality control, order billing, and fulfillment services, helping ensure customer orders are processed accurately and efficiently.

We are seeking a proactive and detail-oriented Sales Order Processing Specialist to join our Order Management Group. This role is responsible for accurately processing customer orders, reviewing contract and order documentation, maintaining quality standards, and supporting internal partners with clear communication and strong service orientation.

In this role, you will use internal systems to process orders submitted by the sales team, review contract details, validate order information against Salesforce records, and support fulfillment activities such as setting up client profiles and sending login information. This role is based in Houston with a hybrid work arrangement requiring at least two days per week in the office, typically Wednesdays and Thursdays.

The expected schedule is normal business hours, 8:00 AM to 5:00 PM. This is a non-exempt role.

• Process sales orders accurately and efficiently within established service level expectations.
• Manage and prioritize an active order queue to support timely order fulfillment.
• Review incoming order and contract documentation for completeness, accuracy, and quality.
• Validate order details against Salesforce records and ensure appropriate alignment before approval and fulfillment.
• Use internal systems to track, update, and maintain order records.
• Support order fulfillment activities, including setting up client profiles and distributing login information as needed.
• Identify, troubleshoot, and resolve order discrepancies or documentation issues using sound judgment and analytical thinking.
• Collaborate with sales, internal partners, and cross-functional teams while also working independently to complete assigned work.
• Use Excel and Microsoft Office tools to review order data, organize information, and support reporting needs.
• Communicate clearly and professionally with internal and external partners.
• Learn new processes and adapt to changing business priorities, including support for new projects as needed.
• Perform all other duties as assigned.

• High school diploma or equivalent required.
• Experience in sales order processing, order management, billing, quality control, documentation review, or a related field preferred.
• College degree preferred but not required.
• Working knowledge of  or a similar CRM system.
• Proficiency with Excel and Microsoft Office applications.
• Strong attention to detail with a commitment to accuracy, completeness, and quality.
• Strong written and verbal communication skills with a customer-first mindset.
• Ability to organize work, manage priorities, and work with minimal supervision.
• Strong problem-solving skills and ability to identify and resolve discrepancies.
• Ability to work a normal business-hours schedule, currently 8:00 AM to 5:00 PM.
• Ability to work from the Houston office at least two days per week, typically Wednesdays and Thursdays.
• Ability to learn quickly, adapt to change, and support evolving business priorities.

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits:
  
  Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing:
  Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

U.S. National Base Pay Range: $36,700 - $61,300. Geographic differentials may apply in some locations to better reflect local market rates.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender…