Resource Sharing Specialist

Department
:
University Libraries
Salary
: $18.32 - $20.60

Coordinates the daily operations of a library function orprogram such as serial ordering, reference processing, special collections, electronic publications, information services, and soforth.

• 1. Performs reference work using subject expertise or generalresource material.
• 2. Trains and coordinates the work activities of libraryspecialists, library assistants, and/or student workers.
• 3. Interprets and teaches use of basic indexes, directories,guides, files and catalogs.
• 4. Receives and processes reserves and library loan requests.
• 5. Compiles book lists and bibliographies; reviews books and other material in areas of subject expertise.
• 6. Participates in the preparation, maintenance and updating of policies and procedures for functional area.
• 7. May teach electronic research classes to new and experiencedlibrary users.
• 8. Performs other job-related duties as assigned.

The Resource Sharing Specialist is responsible for processinginterlibrary loan and document delivery requests, providingskillful customer service to library patrons and external partners and ensuring compliance with accessibility requirements for contentprovided via Resource Sharing services.

• Accurately and efficiently process interlibrary loan and documentdelivery requests from UH patrons and external resource sharingpartners, primarily focused on borrowing workflows for Resource Sharing services.
• Apply multiple search techniques across a variety of databases toresolve complex interlibrary loan requests.
• Serve as the primary point of contact for the Resource Sharingunit, providing excellent customer service to UH patrons and partner libraries.
• Work with colleagues to identify workflow improvements and assist with creating and maintaining documentation related to Resource Sharing services.
• Ensure that Resource Sharing services meet national and state requirements for document accessibility. Work with colleagues totrain and assist student workers in accessibility remediationtasks.
• Assist department team members and student workers with preparingmaterials for shipping, receiving borrowed and returned materials,and routing materials internally as appropriate on an as-needed basis.
• Understand and apply knowledge of internal policies and other relevant external interlibrary loan guidelines and agreements.
• Troubleshoot minor Resource Sharing system errors andpatron-reported issues.
• Perform other job-related duties as assigned.

• Bachelor’s degree

• Experience with customer service
• Experience providing interlibrary loan and document delivery services
• Experience in using library systems, such as Ex Libris Alma

• Excellent communication skills and attention to detail
• Adaptability and flexibility in managing tasks to meet changes in procedures, processes, and technology
• Sound judgement, as well as strong problem-solving and decision-making skills
• Ability to work independently with minimal oversight and tocooperate with colleagues across departments

Directly relevant experience will be considered in lieu of education.

MQ:
Requires the ability and knowledge for analysis and interpretation of procedures, policies and practices attainablethrough specific education and/or training programs in a specialtyor technical field. Advanced vocational or electronic skills or abasic knowledge of a professional field is required. An Associate'sdegree or certification/licensing in a technical specialty programof over 18 months and up to 3 years duration are characteristicofthis field. Requires a minimum of one (1) year of directlyjob-related experience.

All positions at the University of Houston-System are securitysensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.