Manager, Purchased Client Services

Position

Manager, Purchased Client Services

Full-time, Exempt

Sr. Manager, Network Evaluation and Procurement

Texans Together

Houston, TX

The Manager of Purchased Client Services leads the administration and management of Texans Together’s Purchased Client Services (PCS) network. This position oversees the full lifecycle of PCS contractors, including procurement, onboarding, credentialing, contracting, monitoring, renewals, corrective action, and contract closeout. The Manager supervises PCS procurement staff and establishes workflows, documentation standards, and quality-control processes to ensure compliance, operational efficiency, and audit readiness, in accordance with applicable organizational, contractual, regulatory, and funding requirements.

• Lead the day-to-day administration of Texans Together’s Purchased Client Services network.
• Manage the full administrative lifecycle of PCS contractors, including application review, onboarding, credentialing, contracting, monitoring, renewals corrective actions, and contract closeout.
• Review provider applications and supporting documentation to ensure completeness, accuracy, eligibility, and compliance with established procurement, contracting, credentialing and organizational requirements.
• Coordinate follow-up with applicants regarding missing, incomplete, expired, or inconsistent application and credentialing documentation.
• Serve as a primary point of contact for prospective and contracted PCS providers regarding application processes, administrative requirements, contracting expectations, documentation, invoicing processes, and ongoing participation in the PCS network.
• Conduct contractor onboarding and other administrative meetings with new and existing contractors to review requirements, expectations, processes, and responsibilities.
• Oversee required contractor credentialing, including required background checks, screenings, attestations, licenses, insurance documentation, certifications, and other credentialing requirements, and ensure timely follow-up on missing, expired, or incomplete documentation.
• Conduct annual desk reviews and other administrative monitoring activities to assess contractor compliance with contractual, credentialing, documentation, and administrative requirements.
• Develop and maintain standardized desk review tools, contractor files, documentation checklists, review schedules, corrective-action records, and other administrative controls to support consistent and audit-ready processes.
• Monitor contractor compliance identify deficiencies or recurring concerns, coordinate corrective-action follow-up, and elevate significant compliance or operational concerns to appropriate leadership.
• Maintain systems for tracking contractor credentialing requirements, expiration dates, renewals, outstanding documentation, and compliance status.
• Develop and maintain recurring PCS reports, dashboards, and management tools to monitor contractor participation, application and onboarding status, service utilization, expenditures, administrative compliance, credentialing status, desk review findings, service availability, and other key operational indicators.
• Analyze operational data and prepare routine and ad hoc reports, leadership briefings, and status updates identifying trends, emerging administrative risks, service-access concerns, utilization patterns, and matters requiring leadership attention.
• Ensure PCS reports and dashboards are accurate, timely, and supported by consistent data definitions, documentation standards, and quality-control processes.
• Maintain current visibility into PCS contractor availability, geographic coverage, service categories, onboarding status, and administrative readiness, and communicate identified access or capacity concerns to Network Evaluation and Procurement leadership.
• Coordinates with Finance and program staff regarding contractor setup, payment information, invoicing requirements, expenditure documentation, and the resolution of discrepancies involving invoices, service documentation, contractor records, or payment information.
• Review…