Member Experience & Operations Associate; TX

Please note that this position is a Direct Hire opportunity with our company.

No Agencies:
We are managing all recruitment internally and are not partnering with third-party staffing agencies or search firms for this role.

Beyond Flex Space

Member Experience & Operations Associate

Location:

Houston, TX – BEYOND Flex Space

Employment Type:

Full-Time, In-Person

Reports To:

Senior Coworking Community Manager

Location:

Houston, TX (On site)

BEYOND Flex Space is looking for a friendly, organized, proactive, and hospitality-driven Member Experience & Operations Associate to join our growing team.

At BEYOND Flex Space, we create more than just offices and coworking spaces. We provide a professional, welcoming environment where entrepreneurs, small businesses, remote professionals, and growing companies can work, connect, and grow.

As our Member Experience & Operations Associate, you will play an important role in creating an exceptional experience for our members while supporting the daily operations of the workspace.

No two days will look exactly the same.

One day you may be welcoming a new member, preparing a meeting room, organizing mail and supplies, or assisting with invoices. The next, you may be helping a member with a request, coordinating an event, assisting with a tour, or helping ensure the entire workspace is ready for the day.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Create a welcoming and professional experience for members, guests, and prospective clients.
• Support member onboarding, move‑ins, and day‑to‑day requests.
• Maintain an organized and welcoming front desk, common areas, meeting rooms, and hospitality spaces.
• Conduct daily walkthroughs and help ensure the workspace is ready for business.
• Receive, organize and forward member mail and packages and notify members of deliveries.
• Assist with meeting room preparation, reservations, and member services.
• Manage supplies, inventory, and operational needs.
• Report and follow up on maintenance, cleaning, technology, and facility issues.
• Maintain accurate member, prospect, and administrative records.
• Assist with agreements, onboarding documents, invoices, payment reminders, and administrative follow‑up.
• Update CRM and coworking management systems.
• Respond to general inquiries, schedule tours, and assist prospective clients when needed.
• Organize community events, networking opportunities, and member engagement.
• Build positive relationships with our members and get to know their businesses.
• Identify problems, take initiative, and help find solutions before issues become bigger.

We’re looking for someone who is:

• Friendly, professional, and genuinely enjoys helping people.
• Highly organized and detail‑oriented.
• Proactive and resourceful.
• Comfortable managing multiple tenants.
• Able to work independently while being part of a collaborative team.
• Comfortable with technology and learning new systems.
• Adaptable and willing to jump in wherever help is needed.
• Interested in hospitality, coworking, business operations, and creating great experiences.

• 1–3 years of experience in customer service, hospitality, administration, office operations, coworking, property management, or a similar environment preferred.
• Strong verbal and written communication skills.
• Excellent organizational and time‑management skills.
• Proficiency with Microsoft Office, Google Workspace, email, calendars, and business software.
• Experience with CRM, coworking software, invoicing, or administrative systems is a plus.
• Experience with events, hospitality, or member/customer service is a plus.

This is an opportunity to be part of a growing company and help shape the member experience from the ground up.

You will gain hands‑on experience in coworking and flexible workspace operations, member experience and hospitality, business administration, billing and…