Admin Assistant IV - Taxpayer Liaison Office

## Admin Assistant IV - Taxpayer Liaison Office Apply locations:
Houston, Texastime type:
Full time posted on:
Posted 19 Days Agojob requisition :
JR457
* Join an organization that values it's community and employees!
* The purpose of this senior-level position is to perform highly diversified and advanced administrative, analytical, and coordination duties in support of the Taxpayer Liaison Officer (TLO), executive leadership, and the Board of Directors within a Texas Appraisal District. This role requires exceptional accuracy, professional judgment, and leadership capability. The incumbent serves as a subject-matter expert within the division, providing guidance, mentorship, and, when appropriate, supervision to staff across varying skill levels.

The position regularly engages with internal departments, executive leadership, external stakeholders, and the public to ensure transparency, compliance, and the effective resolution of taxpayers’ concerns. The ability to interpret complex information, prepare executive-level reports, and communicate effectively is critical to success.
** Education/Technical Requirements & Position Specific Responsibilities
** EDUCATION REQUIREMENTS
* High school diploma or equivalent required
* Associate degree or some college coursework in business administration, public administration, or related field preferred WORK EXPERIENCE
* 10+ years of progressively responsible administrative or governmental experience
* Experience supporting executive leadership, boards, or regulatory environments preferred
** Job Responsibilities
** This information is intended to describe the key responsibilities of the position. The list of essential functions below does not identify all duties performed by any single incumbent in this position.
** General Responsibilities** (Broad responsibilities that are consistent across job families)
* Receive, screen, and direct phone calls, emails, and correspondence
* Prepare, edit, and produce high-level documents, spreadsheets, presentations, and reports
* Manage confidential files, including scanning, filing, and records retention in compliance with policies
* Coordinate meetings, schedules, and departmental initiatives with internal and external stakeholders
* Prepare and distribute agendas, minutes, and executive-level materials
* Monitor office operations, including equipment maintenance and supply inventory
* Process requisitions and maintain an adequate inventory of office supplies
* Support special projects and strategic initiatives
* Provide training, mentorship, and guidance to less experienced staff
* Ensure daily operations align with established policies, procedures, and objectives
* Perform other duties as assigned
** POSITION SPECIFIC RESPONSIBILITIES** (Division-specific responsibilities)
** Taxpayer Liaison Office:
*** Serve property owners, the general public, and internal departments with professionalism, courtesy, and empathy
* Manage incoming correspondence and inquiries directed to the Taxpayer Liaison Officer and Deputy Taxpayer Liaison Officer
* Maintain comprehensive logs of complaints, inquiries, and resolutions to ensure full accountability and response tracking
* Conduct detailed property and account research on behalf of executive leadership and the Board of Directors
* Prepare and coordinate the Appraisal Review Board (ARB) member selection process, including application review, scheduling, and onboarding
* Coordinate the administration of oaths of office and provide notary assistance for ARB members
* Prepare monthly and ad hoc reports for the Board of Directors summarizing complaints, resolutions, and operational metrics
* Maintain detailed documentation of all case resolutions, including processes and outcomes
* Investigate and analyze…