Front Desk Supervisor

Join Houston Retina Associates

At Houston Retina Associates, we’re more than a leading ophthalmology practice—we’re a team dedicated to preserving and restoring vision for our patients. Specializing in advanced care for retinal conditions like macular degeneration, diabetic retinopathy, and retinal detachment, we combine cutting-edge technology with compassionate, personalized treatment. Our culture is built on collaboration, innovation, and continuous learning. We value every team member’s contribution and provide opportunities for professional growth in a supportive environment.

With multiple locations across the greater Houston area, we’re proud to serve our community and make a meaningful impact every day.

If you’re passionate about excellence in patient care and want to be part of a team that truly makes a difference, we invite you to join our team! Houston Retina Associates is affiliated with Eye South Partners' premier network of medical and surgical specialty eye care services.

The Front Desk Supervisor coordinates and oversees the daily operations of the front desk team to ensure efficient patient flow and exceptional customer service. This role combines administrative expertise with leadership responsibilities, including supervising front desk staff, managing scheduling accuracy, and resolving escalated patient concerns. The Front Desk Lead ensures compliance with healthcare regulations, maintains high standards or professionalism, and collaborates with clinical and administrative teams to optimize practice operations.

• Coordinates administrative activities of front desk team
• Coordinates patient flow between front desk and clinical operations
• Oversees efficient and accurate demographic collections, audit team member activity for re-training and education opportunities.
• Oversees End of Day Closing process and Time of Service collections; troubleshoot daily cash reconciliation and posting issues
• Coordinates and submits orders for office supply needs
• Monitors and audits retail sales and product inventory
• Oversees and maintains facility compliance standards.
• Coordinates and ensures all medical records requests received from patient, medical office, or other entity are completed in a timely and efficient manner
• Coordinates & assign staffs scheduling for daily needs
• Oversees, monitors, and works the appointment rescheduling queue timely
• Monitors and completes the process for appointment recalls and reminders as set by the individual practice SOP.
• Oversees the training and onboarding of new front desk team members and associates
• Collaborates with human resources and office manager(s) on annual performance/merit reviews, performance growth/goals, and disciplinary actions for assigned team members.
• Leads daily huddle and regularly scheduled team meetings
• Contributes to doctor schedule template creation and updates

All duties of a Front Desk Lead & Associate are maintained under the Supervisor title and expectations for completion remain the same. The Front Desk Supervisor is still responsible for working in a patient-facing capacity.

• Greet patients warmly and verify appointment details.
• Collect necessary documentation including , Insurance Cards, referral forms, etc.
• Book, confirm, and reschedule appointments
• Verify insurance eligibility and benefit coverage for all in-office visits, procedures, and tests
• Collect co-payments and outstanding balances; calculate patient’s financial responsibility and communicate to patient; document in practice management system.
• Explain billing procedures
• Responsible for entering data in an accurate manner in practice management system as well as verify that existing information is accurate.
• Assist with preparation of patient…