Front Desk Receptionist

Community Health Choice, Inc. (Community) is a non‑profit managed care organization (MCO), licensed by the Texas Department of Insurance. Through its network of more than 10,000 providers and 94 hospitals, Community serves over 400,000 Members with the following programs:

' Medicaid State of Texas Access Reform (STAR) program for low-income children and pregnant women

' Children's Health Insurance Program (CHIP) for the children of low-income parents, which includes CHIP Perinatal benefits for unborn children of pregnant women who do not qualify for Medicaid STAR

' Health Insurance Marketplace Plans that offer individual health coverage that includes preventive care, emergency services, prescription drugs, and hospitalization available to all, regardless of pre-existing conditions.

' Community Health Choice (HMO D-SNP), a Medicare Advantage Dual Special Needs plan for people with both Medicare and Medicaid that combines Medicare Part A and Part B benefits, Medicare Part D prescription drug coverage, and Medicaid benefits with additional health benefits like dental, vision, transportation, and more.

Improving Members' experiences is at the heart of every Community position. We strive every day to make sure that our Members have access to the high-quality health care they need and deserve.

Community is accredited by URAC for its health plan operations. We offer care management programs for asthma, diabetes, and high-risk pregnancy. An affiliate of the Harris Health System (Harris Health), Community is financially self-sufficient and receives no financial support from Harris Health or from Harris County taxpayers.

The Receptionist serves as the first point of contact for visitors, employees, vendors, and callers, providing professional customer service and administrative support to ensure efficient front office operations. This role manages reception area activities, directs inquiries, coordinates visitor access, and supports routine office administration. In addition to primary reception duties, the Receptionist may provide limited administrative support to departmental Administrative Assistants during temporary staffing shortages, employee absences, PTO coverage, or periods of increased workload.

• Greets and assists visitors, employees, vendors, and guests in a professional and courteous manner
• Answers, screens, and directs incoming telephone calls
• Maintains visitor logs, security procedures, and guest check-in processes
• Monitors reception area and ensures a welcoming, organized environment

• Receives, sorts, and distributes mail, packages, and deliveries
• Maintains office supply inventories and submits replenishment requests
• Assists with conference room scheduling and office logistics
• Supports basic facility‑related requests and service tickets

• Performs filing, scanning, copying, and document management
• Assists with data entry, record maintenance, and departmental tracking logs
• Supports preparation of routine correspondence and standard communications

• Assists with meeting preparation, room setup, and coordination
• Supports training sessions, employee events, and departmental meetings

• Serves as a temporary administrative support resource during approved PTO, vacancies, or unusually high departmental workloads
• Assists Administrative Assistants with routine scheduling, document preparation, meeting coordination, data entry, and administrative follow‑up activities
• Performs only basic to intermediate administrative functions while maintaining primary front desk responsibilities whenever operationally feasible
• Does not…