Opposing Counsel Specialist

Location: Houston, TX (Onsite)

Schedule: Monday – Friday | 8:00 AM – 5:00 PM

Employment Type: Full-Time

Industry: Legal Support Services

Are you dependable, resilient, and outgoing? Do you have a client-focused outlook and strong critical thinking skills? If so, U.S. Legal Support is looking for a Records Support Specialist to join our growing team in Houston!

This entry-level role blends records management with client outreach and inside sales functions
. You’ll be responsible for communicating directly with opposing counsel to facilitate records access, discuss pricing, and manage records orders. This is a great opportunity to launch or grow your career in the legal support industry while working with a dynamic and supportive team.

• Contact opposing counsel by phone or email to offer records for purchase
• Discuss pricing, authorizations, and delivery options
• Offer duplicate records for purchase once original orders are received
• Review signed waivers and determine what portions of orders should be fulfilled
• Submit orders on behalf of opposing counsel
• Process, sort, code, and classify incoming records and mail
• Retrieve and route requested files and documents
• Maintain accurate check-out and tracking systems
• Interface with internal departments for coordination and support
• Answer departmental phone and email inquiries
• Perform quality control checks on outgoing documents
• Support the intake and delivery of physical and electronic records

• High school diploma or equivalent required
• Minimum 2 years of relevant work history (customer service, admin, inside sales, etc.)
• Litigation support or records retrieval experience is a plus
• Strong communication and problem-solving skills
• Highly detail-oriented and organized
• Comfortable using email and business phone systems

We offer our Records Support Specialists a supportive environment and comprehensive benefits, including:

• Medical, Dental, and Vision coverage
• Parental Leave and Pet-Friendly Benefits
• Life Lock identity protection
• Company-sponsored fun activities and culture events
• And more!

This position requires a full background check and verification of at least 10 years of work/education history. All resume details must be accurate and verifiable. Employment is contingent upon a successful background check.