Automotive Service Advisor - Group 1 Ford of Southwest Houston

Group 1 Ford of Southwest Houston Automotive Service Advisor

Group 1 Ford of Southwest Houston is seeking a high-performing Automotive Service Advisor to join our team! This is more than a service role; it's an opportunity to be the face of the customer experience, build lasting relationships, and drive results in a performance-driven environment. We're looking for customer-focused, motivated professionals who take pride in their work and are driven to be at the top of their game.

Must be available to work Saturdays.

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer's warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customer vehicles and property

• Minimum of 3 Years Service Advisor Experience Required
• Ford Service Advisor Experience Plus!
• CDK, XTIME and TSD experience preferred
• Product Knowledge
• Ability to identify the problem quickly
• Good knowledge of automobiles
• Effective analytical and communication skills
• Effective people skills
• Good reading, computer, and mathematics skills
• Leadership quality
• Ability to learn new technology and repair and service procedures and specifications
• Fluent in the English language
• High School Diploma or Equivalent
• Must have a Valid Driver's License

Comprehensive Benefits Package:

• Salary Base Pay Plan, Plus Bonus's
• Service Advisor University – Paid for by Group1 Automotive
• Health, Dental & Vision Insurance
• Life & Disability Insurance
• 401(k) with Company Match
• Paid Time Off
• Employee Vehicle Purchase Program
• Employee Stock Purchase Plan

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.