Assistant Installation Manager

Address 4333 W Sam Houston Pkwy N, Houston, TX 77043, USA

Compensation $55,000.00 - $65,000.00/year

• Industry‑best compensation packages
• Competitive health, dental, and vision insurance
• 401k with company match
• Paid time off including paid parental leave
• Individualized career development programs
• On‑demand lunch program
• Childcare assistance
• Employee assistance programs, including legal, financial planning, and counseling
• Employee discount marketplace
• Employee Resource Groups such as Vet Connect, DEI Committee, Women’s Committee

The Assistant Installation Manager supports daily operations of the installation department, assisting with inventory distribution, scheduling, walkthroughs, service follow‑up, and recruiting and training third‑party installers.

• Assist the Installation Manager in daily operations of the installation department including job production scheduling, warehouse and inventory distribution and counts, service scheduling and resolution, and pre‑construction walkthroughs.
• Assist as needed with the recruitment, onboarding, and training of third‑party independent installers.
• Work with the Installation Manager to ensure the daily installation schedule is attained.
• Accurately enter job orders into the operations app for scheduling, inventory, and job costing purposes.
• Order product based on job specs and products related to the installation process to maintain adequate stock and custom inventory.
• Work with the office administrative staff to ensure organized work and flow of jobs from schedule to installation completion.
• Perform administrative duties such as building job packets and solving funding issues.
• Assist third‑party installation partners on job sites as needed with product staging and transport.
• Partner with Service and Sales Operations teams to proactively address customer issues and resolve on first service call.
• Work with the Field Trainer on individual performance, abilities, and capacities of the installers.
• Collaborate with all office and corporate functional teams to meet/exceed office and regional goals.
• May be responsible for the loading and unloading of trucks, inclusive of shipping and receiving, as well as checking merchandise depending on location.
• May be responsible for properly installation various company home solution products in customer’s homes based on volume and staffing.
• Follow established job site safety rules, OHSA guidelines, and company safety policies and procedures.
• Performs other duties as assigned by supervisor.

• High school diploma or equivalent.
• Experience in home improvement construction and/or residential installations such as walk‑in tubs, windows, stairlifts, water filtration systems, gutter and gutter protection installation, kitchen refacing, etc.
• Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without “dropping the ball.”
• Ability to thrive in a fast‑paced, high‑energy, team‑oriented environment and have a “roll up your sleeves” and “win every day” mentality.
• Hold oneself accountable and responsible while being self‑driven in accomplishing goals.
• Detail‑oriented and can focus on task at hand by finding the most efficient and effective pathway to completion.
• Excellent verbal and written communication skills at all levels to communicate with internal and external stakeholders articulately.
• Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.
• Ability to provide timely and empathetic service through all communication channels keeping peer and customer needs first.
• Must hold a valid driver’s license.
• Must have reliable transportation to/from job site to perform job duties.
• Must be comfortable ascending and descending ladders of varying heights to perform services.
• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B…