Regional Account Manager

Reveam, a pioneering food safety technology company, is redefining how the world’s fresh food suppliers supply the market by eliminating pests and pathogens and extending the useful shelf-life of fruits and vegetables without impacting taste or appearance. 

Powered by our groundbreaking Electronic Cold-Pasteurization® (ECP®) technology, we are uniquely positioned to enhance quality, radically reduce food waste and food cost, and improve safety of fresh produce while advancing efforts to feed a growing world population. Recognized by leading global authorities as a truly effective and environmentally safe food treatment method – ECP® helps solve the most critical issues facing the food sector today. 

Headquartered in Atlanta, GA, with a state-of-the-art Electronic Cold-Pasteurization™ center in the Rio Grande Valley, TX, we collaborate with growers, customs brokers, wholesalers, distributors, food service providers, and retailers to ensure safety and quality throughout the produce supply chain.

At Reveam, we are a group of passionate technologists, visionary leaders, and forward-thinking entrepreneurs. We are driven by a shared purpose: leveraging science and technology to enhance the safety, freshness, and health of the world's food supply. Join us in our journey to make a meaningful impact.

 We are currently seeking a Regional Account Manager with strong leadership skills and a proven track record of building to build and maintain a high-performance sales organization that effectively achieves business objectives. 

Description: Regional Account Manager serves as a primary contact for onboarding of new customers, providing end-user training and post-go-live support; providing insights and best practices to customers to ensure full optimization and adoption. The on-boarding phase is critical for the customer lifecycle, to establishing the solid foundation that drives customers’ future successes. RAM maintains a positive working relationship with external and internal customers by providing superior customer service.

RAM will drive sales efforts for the facility, performing traditional selling responsibilities and training for new & existing customers, distributors, brokers.

Duties and Responsibilities:

• Manage the full life cycle of partners or customers, from pre-sales/sales all the way through implementation to ensure customer success.

• Manage and track lead generation efforts, driving opportunities across channels and helping achieve internal sales and revenue goals.

• Conduct intake calls, investigating, qualifying, and closing opportunities related to our service offerings.
• Create effective proposals and appropriate sales materials with support from the sales & marketing team.
• Communicate with leadership, reporting on lead generation efforts and the status of sales pipeline.
• Act as a point of contact for new and existing clients; answering questions about the treatment, concerns, and as well as managing their expectations.
• Gather feedback from clients and deliver it to product and engineering teams to help improve our service.

• On-board new customers and manage annual certification uploads through online portals or document servers.

• Streamline the on-boarding experience focusing on continuous improvement.
• Provide clients with the necessary on-boarding material (training guides, marketing materials, etc.).
• Assist in research and intelligence gathering in support of new client opportunities.

• Assist and manage customer documentation requirements regarding compliance with State, Federal and International produce import/export regulations.

• Manage complex implementation projects with multiple stakeholders.
• Act as a customer advocate to inform treatment, operations, sales of common themes, successes, and challenges with initial set up, adoption, and process solution feedback.
• Collaborate with leadership team, to build and execute components of the Account Plan and Customer Success Plan.
• Understand buyer quality and labeling requirements relaying that information to logistics team to ensure requirements are met.

• Must stop and report to the Food Safety Department any problem or irregular situation they are made aware…