Production Planner; G-Project

Position Overview

The Production Planner is responsible for coordinating customer communication, production scheduling, and shipment planning to ensure on-time delivery and high levels of customer satisfaction. This role ensures optimal production capacity utilization while balancing customer priorities, material availability, and operational capabilities.

• Serve as the primary point of contact for day-to-day customer communication.
• Provide timely updates on order status, shipment notifications, rescheduling, and reporting.
• Maintain proactive communication to ensure customer expectations are met.

• Develop and manage production schedules based on delivery requirements, order priorities, material availability, and workforce capabilities.
• Ensure efficient utilization of production capacity.
• Create and oversee daily shipping plans and ensure proper execution.

• Monitor and measure customer-related performance metrics, including delivery performance, cancellations, invoicing accuracy, and overall account alignment with quotation terms.
• Identify improvement opportunities and ensure corrective actions when required.

• Manage the full order lifecycle from receipt through production, shipment, and invoicing.
• Coordinate closely with customers to ensure smooth processing and execution.

• Establish and maintain strong customer relationships.
• Deliver accurate and timely management reports in agreed formats and frequencies.

• Oversee and maintain all required customer documentation in compliance with company procedures.

• Administer backlog, order changes, cancellations, and reschedules.
• Assess and communicate the impact of requested changes promptly.

• Prepare daily shipping forecasts aligned with customer delivery deadlines.
• Support the shipping team with timely information, system improvements, and training as needed.

• Work closely with internal departments to meet operational goals.
• Analyze issues, evaluate data, and make informed decisions to support business objectives.
• Coordinate with other Production Planners to resolve scheduling or customer account conflicts.

• Order Book Accuracy
• Backlog Levels
• Delivery Performance

• Bookings
• Customer Satisfaction Index
• Customer-Specific KPIs

The Production Planner is responsible for tracking and reporting these metrics at the required frequency.

• Bachelor’s degree or equivalent qualification in a relevant discipline.
• Minimum two years’ experience in a commercial role, preferably in a high-volume manufacturing environment.
• Valid passport and willingness to travel internationally as required.
• Flexibility with working hours, including overtime when necessary.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• High school diploma required.

• Strong communication skills
• Computer literacy
• Analytical and mathematical ability
• Independent and structured work style
• Problem-solving capability
• Strong organizational skills
• Ability to work accurately and precisely
• Stress tolerance
• Team-oriented mindset
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Preferred Skills
• Leadership or managerial capabilities
• Presentation skills
• Additional language skills
• Technical aptitude
• Relevant university background