Audio Visual Technician

Job Summary

The audio-visual technician is responsible for setting up, operating, and maintaining audio and video equipment at events, conferences, meetings, and other venues, ensuring smooth functionality. This role is critical to maintaining the luxury standard and reputation of The Houstonian Hotel, Club & Spa while upholding the highest levels of discretion and professionalism.

• Provides consistently excellent customer service to ensure total guest satisfaction.
• Perform all guest contact activities such as assisting with the operation of any equipment, answering a client’s questions on the phone, etc. in a cordial, efficient and professional manner.
• Use of the banquet event order book as a guide for all setups and teardowns
• Tests all equipment out on the floor before each function.
• Removal of all equipment at the conclusion of each event.
• Maintains a cooperative team-like attitude in working with supervisors and fellow employees (including other departments)
• Help to keep the audio-visual office and equipment clean and organized.
• Make sure that the equipment out on the floor is secure, reporting to In House Security with any concerns.
• Keep in contact with our guest throughout the day to ensure that all AV needs are met.
• Contact our vendors when additional equipment is needed.
• Immediate communication of special request, guest problems or concerns to Audio Visual Assistant Manager, Banquet Captain or Director of Banquets.
• Adheres to all department and The Houstonian Hotel Club & Spa policies and procedures.
• Attend a pre-conference meeting on an infrequent basis