Microsoft Operations Specialist

Job Summary

Join our team of cloud experts and help us deliver innovative solutions for our Customers.

Are you looking for a role where you can leverage your understanding of the Hyperscaler interfaces and programs and our competitive advantages to drive growth?

We are looking for a Hyperscaler Operations Specialist who can lead and scale the operational backbone of our Hyperscaler practices. You will work with a team of sales and operations professionals to streamline operations and maximize engagement for programs and services that meet the business needs and goals of our Customers.

Software One is an AI‑forward company. We actively use AI across our business to improve productivity, decision‑making, and outcomes - and we are intentional about hiring people who are curious, hands‑on, actively apply AI, and lead by example as technology continues to evolve.

• Oversee and iteratively improve the Hyperscaler operational lifecycle, defining onboarding requirements and aggregating enablement content, monthly usage aggregation, validation and reporting
• Maintain and iteratively improve Marketplace process experience & integrity
• Proactively own the tracking and remediation of non‑reporting Partners, usage discrepancies, zero‑reporting cases and billing disputes
• Monitor upcoming expirations, renewals, and terminations; proactively communicate with internal teams to ensure timely action
• Recruit Hosting Partners into relevant programs and report on program execution
• Forecast and report on program incentives
• Distribute hosting program updates throughout the organization
• Develop and maintain documentation of processes and best practices
• Travel required:
  
  up to 10%