Strategy & Operations Manager

Overview

Strategy & Operations Manager, you’ll work directly with our COO and Strategy & Operations Lead. You’ll take ownership of critical cross-functional initiatives, manage strategic planning processes, and ensure we’re tracking against company-wide priorities. This role is part operator, part strategic project manager, and part problem-solver. You’ll have visibility across the entire company and play a key role in making important operational decisions.

This role is ideal for someone who wants exposure to how a venture-backed startup operates and to accelerate impact and learning.

• Company Operations
• Co-pilot the business alongside the COO
• Help manage cross-functional alignment across our Sales, Recruiting, Support, and Back Office functions
• Become a subject-matter expert who can handle escalations and build processes to mitigate future escalations
• Identify and address organizational bottlenecks
• Work with our data and product teams to track critical KPIs and make data-driven operational decisions
• Strategic Projects (both Product & Process)
• Own high-priority initiatives across the different domains of the business – from improving Top of Funnel spend on Recruiting to improving our Support Knowledge Base to managing multi-state compliance
• Work with the leadership team to prioritize the highest-impact initiatives
• Product Innovation – transform front-line insights into product requirements and partner with our Product team to solve operational and scaling challenges
• Chief of Staff responsibilities as needed

• 2–4 years into their career, ideally with experience in:
• Management consulting or investment banking
• Early-stage startups in Chief of Staff, Biz Ops, or strategy roles
• Operations or finance roles with high ownership and visibility
• A structured thinker with a bias for action — able to break down complex problems, drive clarity, and execute quickly
• Ability to operate both at 30,000 feet and in the weeds
• Highly resourceful — you anticipate, unblock, and move without waiting for direction
• Process-minded — you notice inefficiencies and create systems that scale, with strong pattern recognition and the ability to apply learnings to optimize a process
• Low ego, high horsepower — willing to do what needs to be done, from recruiting team members to strategic projects

• You thrive in fast-paced, ambiguous environments
• You’re analytical and scrappy — proficient with Excel and not afraid to pick up the phone
• You’re comfortable managing up, down, and across
• You’re hungry to learn and grow, but humble enough to take notes and iterate quickly

• You’re looking for a highly structured or siloed role
• You’re not interested in owning multiple work streams or jumping into unfamiliar territory
• You need to be told what to do — you can spot problems before they happen

• Ownership and autonomy — small team with opportunity to own high-impact initiatives; you will work directly with the COO
• High exposure and impact across all areas of the business
• Competitive compensation and benefits package
• Equity ownership with meaningful upside as we scale
• Transparent leadership and mentorship from seasoned startup operators
• Hybrid work schedule from our Houston HQ

Compensation Range: $75K - $90K