Accounts Receivable Senior Collector

About the role

Senior Collector responsible for managing high-volume outstanding receivables, resolving complex account issues, and driving successful recovery strategies to minimize delinquencies and support company cash‑flow goals. This role serves as the escalation point for difficult accounts, partners closely with internal teams, and provides guidance and mentorship to junior collections staff. The Senior Collector is also responsible for planning, evaluating, implementing, and continuously improving all aspects of the procure‑to‑pay process.

• Manage a portfolio of customer accounts to ensure timely payment collection.
• Conduct outreach via phone, email, and written correspondence to resolve past‑due balances.
• Review and analyze customer account history to identify discrepancies and trends.
• Handle escalated collection issues and negotiate payment plans, settlements, or dispute resolutions.
• Maintain accurate documentation of contact attempts, outcomes, and account notes in the system.
• Collaborate with Sales, Customer Service, and Billing teams to resolve invoicing issues.
• Monitor aging reports and provide weekly status updates to leadership.
• Prepare collection statements, demand letters, and other related communications.
• Recommend accounts for third‑party collections, legal escalation, or write‑off when appropriate.
• Mentor and support junior collectors, assisting with training and best practices.
• Ensure compliance with company policies and federal/state collection laws.
• Contribute to process improvements and accounts receivable performance initiatives.
• Perform other duties as assigned.

• Bachelor’s degree.
• 3–5+ years of collections or accounts receivable experience (B2B preferred).
• Strong understanding of collection procedures and credit policies.
• Excellent negotiation, communication, and conflict‑resolution skills.
• Proficient in Microsoft Office Suite and AR/ERP systems (e.g., SAP, Oracle, Net Suite, or similar).
• Strong attention to detail and organizational skills.
• Ability to handle sensitive situations with professionalism and tact.
• Ability to work independently with little supervision, provide timely and clear communication, and lead with accountability for results.

Able to speak and hear clearly while communicating with staff, management, and clients. Able to sit, and /or stand for 100% of an 8-hour day. Dexterity in hands and fingers to operate computer and other equipment. Must have average vision and be able to see to read reports and operate equipment.

• Structured wage increases.
• Comprehensive benefit package (medical, dental, vision coverage, life and disability insurance, retirement plan with company match, employee assistance and wellness programs).
• Additional vacation days for years of service.
• Business support for education or training after 9 months with the company.
• Learning & development opportunities (unlimited access to e‑learning and more).

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy‑related conditions, genetic information and any other characteristics protected by the law.

ALS welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.