Command Center Operator

Command Center Operator Summary

We are an established global consulting firm in need of a reliable and talented Emergency Response Operator within our Global Command Center. Your work as an operator will make a real difference as you support the Field Operations team by providing first call assistance to local and international clients relating to hazardous material incidents and emergencies.

• Monitor and respond promptly and professionally to multiple incoming calls, messages, emails, and alerts.
• Serve as the primary point of contact for clients, acting as their emergency call center representative.
• Accurately gather, transcribe, and document information with speed and precision.
• Initiate and set up projects or jobs based on customer call intake and communications.
• Collect essential data from informants or stakeholders regarding incidents, following established scripts and protocols.
• Determine the nearest operational bases to an incident site for efficient response coordination.
• Activate and mobilize pre-designated operational teams in consultation with the on-duty coordinator.
• Establish and manage an incident management team via Whats App or Microsoft Teams.
• Maintain and ensure readiness of center tools and resources, including go-kits and client procedures.
• Provide timely updates to internal teams and stakeholders, maintaining a sequential record of the incident.
• Keep incident response teams informed via Whats App/Microsoft Teams regarding operational structures and resource needs.
• Keep the on-duty Operational Coordinator informed of all response activities.
• Update the virtual Crisis Room with real-time activities and developments from the operational team.
• Track and monitor resources deployed by the Management team, ensuring alignment with operational needs.
• Follow up on assigned calls and responsibilities as directed by the Shift Leader.
• Issue regulatory notifications to government agencies and promptly alert Duty Incident Commanders, third-party responders, and client representatives.
• Complete incident reports, documentation, duty logs, and shift hand-off briefings in accordance with protocols.
• Maintain organized records, logs, and filing systems per departmental policies, legal requirements, and procedural directives.
• Serve as a key communication link during Emergency Management events, including natural disasters and other critical incidents.
• Actively participate in daily operational meetings within the Local Crisis Room, providing updates on assigned calls.
• Foster a culture of Operational Excellence, prioritizing safety, quality, and efficiency.
• Maintain positive and professional relationships with clients to ensure satisfaction and continued service excellence.
• Perform other duties as assigned.

• High School Diploma or equivalent.
• 1-2 years in a prior incident or emergency dispatch role; preferably in emergency dispatch or hazardous notification center.
• Ability to proofread and correct industry-specific terms when necessary.
• Must be capable of typing 30 or more words per minute.
• Intermediate skill with Microsoft Office products, specifically Microsoft Teams and SharePoint.
• Adaptable and patient, able to remain calm and professional during times of heightened activity, uncertainty, ambiguity, rapid change, and fixed deadlines.
• Ability to communicate clearly, succinctly, and in a manner that appeals to a wide audience.
• Ability to triage complex situations and transcribe information accurately.
• Ability to support international callers whose primary language is not English, maintaining patience and professionalism.
• Willingness to understand and follow procedures and continuous updates.
• Ability to multitask.
• Proven experience exercising good judgement in difficult situations.

• Previous experience in emergency response, incident management, law enforcement, or security.
• Experience and knowledge of hazardous materials and disposal operations.
• Hazardous material field operations experience.
• Current 40-hour HAZWOPER certificate or ability to obtain within the first three months.
• Knowledge of Maritime and Energy industry reporting requirements.

This candidate should be punctual, dependable, and willing to work overtime as needed to meet project demands and deadlines, including evenings, weekends, holidays, and on-demand during emergencies.

Ambipar Response is always looking for the most qualified and experienced professionals with a passion for public safety, emergency management, homeland security, disaster response, and continuity of operations. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.